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    Intermittent dropouts for months, Sky support no help

    This is a discussion on Intermittent dropouts for months, Sky support no help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Cheers i'll give that a go if it goes off again...

    1. #11
      Lenaldo's Avatar
      Lenaldo is offline Sky User Member
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      Re: Intermittent dropouts for months, Sky support no help

      Cheers i'll give that a go if it goes off again


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    3. #12
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
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      Re: Intermittent dropouts for months, Sky support no help

      If it is suspended you might even be able to get it lifted. Simply by saying that it it would save them money by not having to send a new one.
      Last edited by I_Hate_Sky_Awnsers; 07-04-11 at 04:01 PM. Reason: Grammer Correction
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    4. #13
      Lenaldo's Avatar
      Lenaldo is offline Sky User Member
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      Re: Intermittent dropouts for months, Sky support no help

      Well all day and night yesterday it didn't drop once, just now it's gone again

      Apr 7 13:25:57 (none) user.crit kernel: ADSL link down

      Apr 7 13:25:59 (none) user.crit kernel: ADSL G.994 training

      Apr 7 13:26:07 (none) user.crit kernel: ADSL G.992 started

      Apr 7 13:26:11 (none) user.crit kernel: ADSL G.992 channel analysis

      Apr 7 13:26:18 (none) user.crit kernel: ADSL G.992 message exchange

      Apr 7 13:26:18 (none) user.crit kernel: ADSL link up, interleaved, us=502, ds=3066

      Apr 7 13:26:23 (none) daemon.crit pppd[8734]: PPP LCP UP.

      Apr 7 13:26:24 (none) daemon.crit pppd[8734]: Received valid IP address from server. Connection UP.


      going to get the netgear out and give that a go

    5. #14
      Sky eService Team's Avatar
      Sky eService Team is offline Sky Team
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      Re: Intermittent dropouts for months, Sky support no help

      Hi Lenaldo,

      I see from reading through the thread that you have intermittent connection and you are about to try your other router, if this is successful then that would suggest that your router has developed a fault however if not then it could be something with your physical set up. We appreciate you may have carried out some of the trouble shooting already although here is a link for full trouble shooting just incase something has been missed.

      Sky Broadband | Internet connection problems

      If after trying all of these your issue still isn't resolved then I would suggest you contact us back as the issue may need to be raised to our Customer Solutions Team.

      Hope this helps,

      Sky eService Team.
      Sky eService Team

      Sky Help Centre http://www.sky.com/help
      My Sky and Sky iD https://mysky.sky.com

     

     
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