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    Username and password from old router?

    This is a discussion on Username and password from old router? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Sky's support remit is narrow and allowing official use of 3rd party routers would not fall under this remit. Should ...

    1. #21
      IWasNotTheEnemy's Avatar
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      Re: Username and password from old router?

      Sky's support remit is narrow and allowing official use of 3rd party routers would not fall under this remit. Should Sky allow the use of 3rd party routers then it would have to be a 'no support' basis so unless you know what you're doing it wouldn't be advisable

      All Sky would offer would be the settings already on this site and a link to the router manufacturers website - that's it
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket


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    3. #22
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      Re: Username and password from old router?

      Quote Originally Posted by IWasNotTheEnemy View Post
      Should Sky allow the use of 3rd party routers then it would have to be a 'no support' basis so unless you know what you're doing it wouldn't be advisable

      All Sky would offer would be the settings already on this site and a link to the router manufacturers website - that's it
      I think that would actually be the best approach, those people such as myself, that choose to use a third party router, should consult a third party if they need help with it.

      I'm quite happy when/if I need assistance, to plug in a pre-configured ISP supplied router to avoid wasting time going through all my router's settings with support.

    4. #23
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      Re: Username and password from old router?

      I was implying that I wouldn't expect them to help me with port forwarding, USB ports on routers or what to do when the router packs up.

      Yes the basic settings for routers are available on this site and I would expect those to be confirmed over the telephone or in a letter. This is what other ISPs do all the time.

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    5. #24
      I_Hate_Sky_Awnsers's Avatar
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      Re: Username and password from old router?

      Or they could make it that we didn't have to support 3rd party routers but could if we new what we were doing.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    6. #25
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      Re: Username and password from old router?

      Quote Originally Posted by I_Hate_Sky_Awnsers View Post
      Or they could make it that we didn't have to support 3rd party routers but could if we new what we were doing.
      Again I would seriously not let people who 'claim' to know what they are doing anywhere near something like that.

      Whilst you appear to be quite technically minded, I have dealt with over enthusiastic people who didn't & couldn't follow simple instructions. They would claim to know what they are doing and the result was a complete mess.

      Sky would be liable for any incidents where a member of staff caused such problems and they would gain a poor reputation very quickly.

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    7. #26
      IWasNotTheEnemy's Avatar
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      Re: Username and password from old router?

      Quote Originally Posted by Scubbie View Post
      Sky would be liable for any incidents where a member of staff caused such problems and they would gain a poor reputation very quickly.
      This is basically why Sky don't allow 3rd party routers to be used
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #27
      I_Hate_Sky_Awnsers's Avatar
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      Re: Username and password from old router?

      Quote Originally Posted by IWasNotTheEnemy View Post
      This is basically why Sky don't allow 3rd party routers to be used
      Newcastle having given out the adsl username and password a few times.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    9. #28
      I_Hate_Sky_Awnsers's Avatar
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      Re: Username and password from old router?

      Quote Originally Posted by Scubbie View Post
      Again I would seriously not let people who 'claim' to know what they are doing anywhere near something like that.

      Whilst you appear to be quite technically minded, I have dealt with over enthusiastic people who didn't & couldn't follow simple instructions. They would claim to know what they are doing and the result was a complete mess.

      Sky would be liable for any incidents where a member of staff caused such problems and they would gain a poor reputation very quickly.
      An issue with supporting 3rd party routers would be no matter how technically minded an agent is, the person on the other end of the phone that they are giving the instructions too may not have a clue.

      There is also an issue with people who are not technically minded deciding to give it a go resulting in catastrophic failure
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    10. #29
      IWasNotTheEnemy's Avatar
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      Re: Username and password from old router?

      Quote Originally Posted by I_Hate_Sky_Awnsers View Post
      Newcastle having given out the adsl username and password a few times.
      Then they should be sacked
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #30
      I_Hate_Sky_Awnsers's Avatar
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      Re: Username and password from old router?

      Quote Originally Posted by IWasNotTheEnemy View Post
      Then they should be sacked
      Don't work there so not sure if they got sacked or not.

      Heard a rumour a while ago that OFCOM might start enforcing ISPs to give out the username and password.

      The suspicious me wonders if that's why connections are now starting to be moved to MER.

      Although i did also hear that we were going to start blocking the use of 3rd party router so it could just be for that reason.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

     

     
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