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    Urgent Help

    This is a discussion on Urgent Help within the Sky Broadband help forums, part of the Sky Broadband help and support category; I came from BT to Sky (Tv wise) and got the unlimited package. anyway, I plugged everything in and worked ...

    1. #1
      Evil2k8's Avatar
      Evil2k8 is offline Sky User Member
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      Exclamation Urgent Help

      I came from BT to Sky (Tv wise) and got the unlimited package. anyway, I plugged everything in and worked fine.. until I got my first few disconnections in 1 day. I ran Speedtest.net and it showed my connection speed at 0.9 Mbps and with it choppy so I changed the filters. Now at full speed, I can bearly use Sky's Broadband becase it keeps disconnecting from the net. I've tried blocking ports, disabling the Modems firewall, reset to factory default but keeps disconnecting everytime their's a "Kernal Intrusion". Modem Log:

      kernel: Line 0: ADSL link down
      syslog: Clear IP addresses. Connection DOWN.
      syslog: Clear IP addresses. PPP connection DOWN.
      kernel: Line 0: xDSL G.994 training
      kernel: Line 0: ADSL G.992 started
      kernel: Line 0: ADSL G.992 channel analysis
      kernel: Line 0: ADSL link up, interleaved, us=448, ds=3968
      syslog: PPP LCP UP.
      syslog: Received valid IP address from server. Connection UP.
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=218.10.19.21 DST=90.216.156.232 LEN=40 TOS=0x00 PREC=0x00 TTL=105 ID=256 PROTO=TCP SPT=6000 DPT=3128 WINDOW=16384 RES=0x00 SYN URGP=0
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=90.137.145.171 DST=90.216.156.232 LEN=64 TOS=0x00 PREC=0x00 TTL=31 ID=59932 DF PROTO=TCP SPT=2676 DPT=135 WINDOW=53760 RES=0x00 SYN URGP=0
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=90.137.145.171 DST=90.216.156.232 LEN=64 TOS=0x00 PREC=0x00 TTL=31 ID=60793 DF PROTO=TCP SPT=2676 DPT=135 WINDOW=53760 RES=0x00 SYN URGP=12288
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=61.164.126.14 DST=90.216.156.232 LEN=40 TOS=0x00 PREC=0x00 TTL=104 ID=256 PROTO=TCP SPT=6000 DPT=1723 WINDOW=16384 RES=0x00 SYN URGP=0
      kernel: Line 0: ADSL link down
      syslog: Clear IP addresses. Connection DOWN.
      syslog: Clear IP addresses. PPP connection DOWN.
      kernel: Line 0: xDSL G.994 training
      kernel: Line 0: ADSL G.992 started
      kernel: Line 0: ADSL G.992 channel analysis
      kernel: Line 0: ADSL link up, interleaved, us=448, ds=3904
      syslog: PPP LCP UP.
      syslog: Received valid IP address from server. Connection UP.
      kernel: Line 0: ADSL link down
      syslog: Clear IP addresses. Connection DOWN.
      syslog: Clear IP addresses. PPP connection DOWN.
      kernel: Line 0: xDSL G.994 training
      kernel: Line 0: ADSL G.992 started
      kernel: Line 0: ADSL G.992 channel analysis
      kernel: Line 0: ADSL link up, interleaved, us=448, ds=3840
      syslog: PPP LCP UP.
      syslog: Received valid IP address from server. Connection UP.
      kernel: Line 0: ADSL link down
      syslog: Clear IP addresses. Connection DOWN.
      syslog: Clear IP addresses. PPP connection DOWN.
      kernel: Line 0: xDSL G.994 training
      kernel: Line 0: ADSL G.992 started
      kernel: Line 0: ADSL G.992 channel analysis
      kernel: Line 0: ADSL link up, interleaved, us=448, ds=3808
      syslog: PPP LCP UP.
      syslog: Received valid IP address from server. Connection UP.
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=119.18.1.4 DST=90.210.23.118 LEN=48 TOS=0x00 PREC=0x00 TTL=105 ID=8977 DF PROTO=TCP SPT=63867 DPT=50894 WINDOW=8192 RES=0x00 SYN URGP=0
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=119.18.1.4 DST=90.210.23.118 LEN=48 TOS=0x00 PREC=0x00 TTL=105 ID=9254 DF PROTO=TCP SPT=63867 DPT=50894 WINDOW=8192 RES=0x00 SYN URGP=0
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=119.18.1.4 DST=90.210.23.118 LEN=48 TOS=0x00 PREC=0x00 TTL=105 ID=9823 DF PROTO=TCP SPT=63867 DPT=50894 WINDOW=8192 RES=0x00 SYN URGP=0
      kernel: Line 0: ADSL link down
      syslog: Clear IP addresses. Connection DOWN.
      syslog: Clear IP addresses. PPP connection DOWN.
      kernel: Line 0: xDSL G.994 training
      kernel: Line 0: ADSL G.992 started
      kernel: Line 0: ADSL G.992 channel analysis
      kernel: Line 0: ADSL link up, interleaved, us=448, ds=3776
      syslog: PPP LCP UP.
      syslog: Received valid IP address from server. Connection UP.
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=108.3.11.151 DST=90.216.147.195 LEN=52 TOS=0x00 PREC=0x00 TTL=109 ID=178 DF PROTO=TCP SPT=49171 DPT=23217 WINDOW=8192 RES=0x00 SYN URGP=0
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=108.3.11.151 DST=90.216.147.195 LEN=52 TOS=0x00 PREC=0x00 TTL=109 ID=357 DF PROTO=TCP SPT=49171 DPT=23217 WINDOW=8192 RES=0x00 SYN URGP=0
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=108.3.11.151 DST=90.216.147.195 LEN=48 TOS=0x00 PREC=0x00 TTL=109 ID=694 DF PROTO=TCP SPT=49171 DPT=23217 WINDOW=65535 RES=0x00 SYN URGP=0
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=168.16.162.40 DST=90.216.147.195 LEN=52 TOS=0x00 PREC=0x00 TTL=117 ID=3664 DF PROTO=TCP SPT=51371 DPT=23217 WINDOW=8192 RES=0x00 SYN URGP=0
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=168.16.162.40 DST=90.216.147.195 LEN=52 TOS=0x00 PREC=0x00 TTL=117 ID=3677 DF PROTO=TCP SPT=51371 DPT=23217 WINDOW=8192 RES=0x00 SYN URGP=0
      kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=168.16.162.40 DST=90.216.147.195 LEN=52 TOS=0x00 PREC=0x00 TTL=117 ID=9164 DF PROTO=TCP SPT=52005 DPT=23217 WINDOW=8192 RES=0x00 SYN URGP=0


      I'm using Xbox Live but cannot use it, Help required since I NEVVER had this problem with BT and was with BT BB for 3 months.


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    3. #2
      Isitme's Avatar
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      Re: Urgent Help

      The bad news is that you appear to be on Connect, which is possible the worst broadband package available. You have jumped out of the pot into a very large fire I'm afraid.

      Rather than trying to get your connection fixed, get your MAC and move to another ISP. Plusnet is just one of the many who are far better than Connect.

      Have a look at this thread which started 2 years ago, things have not improved,
      (Unofficial) FAQ - Sky Connect Users

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Evil2k8's Avatar
      Evil2k8 is offline Sky User Member
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      Re: Urgent Help

      @Above: The modem is starting to randomly restart itself hence why the logs clears itself. I know it maybe a little early, but can a faulty modem be ruled out?

    5. #4
      Isitme's Avatar
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      Re: Urgent Help

      Posts crossed I think.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Evil2k8's Avatar
      Evil2k8 is offline Sky User Member
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      Re: Urgent Help

      Also, In the 3 months I've been with BT (Before Sky) It had no problems what so ever. The Kernal intrusions isn't bothering me, it's the modem itself. I keeps disconnecting when ever their's an intrusion.

      Does it break the ToS of Sky to use your own Modem?

    7. #6
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
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      Re: Urgent Help

      Quote Originally Posted by Evil2k8 View Post
      Also, In the 3 months I've been with BT (Before Sky) It had no problems what so ever. The Kernal intrusions isn't bothering me, it's the modem itself. I keeps disconnecting when ever their's an intrusion.

      Does it break the ToS of Sky to use your own Modem?
      Yes but loads of people are using their own modem.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    8. #7
      Scubbie's Avatar
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      Re: Urgent Help

      You are not on sky BB Unlimited. It is not available at you telephone exchange:

      SamKnows - Broadband Availability - Amlwch (WNAML) Exchange

      There are not other LLU providers there and unlikely to be any for the foreseeable future since your exchange is rated 'Market 1'.

      Your best bet is to drop Sky BB Connect and change ISPs promptly, as suggested by Isitme in post #2.

      There are many others who are able to provide far a better package that what sky can with the Connect package.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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