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    broadband drops

    This is a discussion on broadband drops within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi ashy111, Are you able to confirm how long you have been Sky Broadband Customer? it is possible that we ...

    1. #11
      Sky eService Team's Avatar
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      Re: broadband drops

      Hi ashy111,

      Are you able to confirm how long you have been Sky Broadband Customer? it is possible that we could be running DLM on your line which is our Optimised stabalising tool which monitors the speed of your line.

      This will run for 10 days after activation & can cause intermittent connect whilst the line is being optimised. If you have had the Sky Broadband for more than 10 days there could be a fault & if you Contact Us so we can run a line test .

      Thx
      Last edited by Sky eService Team; 05-04-11 at 09:33 AM.


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    3. #12
      ashy111's Avatar
      ashy111 is offline Sky User Member
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      Re: broadband drops

      Hi

      I was activated on 17th March but didnt receive the router till the 24th March. The line has been tested yesterday as i rang Sky, didnt seem to be any problems with the line but the lady still insisted someone come out and check the line. So i am awaiting a visit from an engineer on the 26th April, im putting my money on the problem being with the router

    4. #13
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      Re: broadband drops

      A quick thank you to all of your replies, even though i havent got it working yet i hope some of these steps are useful to someone

    5. #14
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      Re: broadband drops

      Quote Originally Posted by ashy111 View Post
      ...So i am awaiting a visit from an engineer on the 26th April, im putting my money on the problem being with the router
      That's a long time to wait.

      Did she hint at any reasons for the delay?

      I'm inclined to be suspicious when many others can get a BTO Engineer to visit much sooner.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #15
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      Re: broadband drops

      I was told that's the earliest possible someone could come out

    7. #16
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      Re: broadband drops

      Quote Originally Posted by ashy111 View Post
      I was told that's the earliest possible someone could come out
      Ok. This will be down to BTO, not Sky.

      The reason why I am suspicious is more related to why are they so busy?

      One paranoid reason would be that there are a lot of problems and they are having problems resolving them.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #17
      ashy111's Avatar
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      Re: broadband drops

      OK i am finally up and running at last! Had a man from BT come to check the line last week who could not find any problems with line, got on the phone to Sky (twice) got the old Sagem sky router through the post and its running just fine. What a total waste of time the new sagem (F@st 2304) router has been! nothing but problems for 2 months. i've had this router running for a few hours without ANY cut offs

    9. #18
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      Re: broadband drops

      oh and Sky did mention getting alot of problems with these routers, what i dont understand is why dont they just replace them instead of wasting time with line checks etc

    10. #19
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      Re: broadband drops

      Quote Originally Posted by ashy111 View Post
      oh and Sky did mention getting alot of problems with these routers, what i dont understand is why dont they just replace them instead of wasting time with line checks etc
      Good old corporate mind-set.

      "Let's pretend we don't have a problem, hopefully everyone will believe us"

      So many other companies have adopted this same posture before. Unfortunately many do fall for it, but with the power of the Internet many find out what is happening.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. The Following User Says Thank You to Scubbie For This Useful Post:

      ashy111 (13-05-11)

     

     
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