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This is a discussion on speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi transferred onto sky broadband couple of weeks ago all way through initial testing connection was 10 meg downloading at ...
- 01-04-11, 04:13 PM #1
hi transferred onto sky broadband couple of weeks ago all way through initial testing connection was 10 meg downloading at 950kbs once testing finished connection is now 8122 downstream with 34.5db annuention and 6.2 snr. ive tried different routers and directly into master socket with no change which leads me to believe my sync speed has been capped by sky in some way. can they do this and is there anything i can do about it. from reading on other sites with that annuention i think i should be able to achieve close to 12-13 meg. any suggestions welcome
- 01-04-11, 04:16 PM #2
Your noise margin looks a bit low, post your stats from the normal position and from the Test socket.
How to test your ADSL in the Master Test Socket
- 01-04-11, 04:19 PM #3
Yes you have been capped but this is normal.
Your speed was likely reduced due to the number of errors that were building when the line was set higher.
You are correct about the speed that you should get based on your attenuation.
The reason the you have been capped at that speed is because you have a low noise margin.
Do as IsItMe has suggested. If the stats are the same try another microfilter if possible
- 01-04-11, 04:21 PM #4
how do i copy my router stats
- 01-04-11, 04:22 PM #5
thought lower noise margins usually led to higher sync speed last isp told me to use a custom dgteam firmware so i could set snr to 6
- 01-04-11, 04:24 PM #6
The link for obtaining your router stats is in my signature
The only sky router that can use the firmware you mentioned is the DG834GT. Which unfortunately are no longer being sent out.
- 01-04-11, 04:26 PM #7
tried different microfilters and also get same stats when plugged into master socket and also test socket
- 01-04-11, 04:29 PM #8
When you are connected to the test socket are all the other extension sockets dead?
- 01-04-11, 04:29 PM #9
Connection Speed 7684 kbps 796 kbps
Line Attenuation 36.5 dB 22.0 dB
Noise Margin 6.6 dB 12.4 dB
- 01-04-11, 04:39 PM #10
Now from your Test socket please, check also that any extensions you have, have no dial tone when the faceplate is removed.