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    Router set-up

    This is a discussion on Router set-up within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi To Everyone. Thanks for the welcoming messages I have just received after regestering. The issue I have at the ...

    1. #1
      daddybrubeck's Avatar
      daddybrubeck is offline Sky User Member
      Exchange: 020
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Mar 2011
      Thanked 0 Times in 0 Posts

      Router set-up

      Hi To Everyone.

      Thanks for the welcoming messages I have just received after regestering.

      The issue I have at the moment is as follows:

      My Sky branded DG834GT appears to have gone faulty, I have no internet light on it, after spending hours on the phone yesterday with Sky techies and going through all sorts of "fix-It's" I remained without an internet connection to that Sky router.

      It just so happens however that I have Netgear branded DG834GT and when I whacked all the cables from the Sky router on to the Netgear router all the lights that you would expect to come on came on including the internet light, assumedly this means that I have an internet signal coming down the wire.

      I informed the Sky techies about this early today and they have assumed that the Sky branded DG834GT has packed up, they are sending me another one which they say can take up to 10 days to arrive, meanwhile of course I have no internet and neither have my teenage girls for the schoolwork etc, but I do have a Netgear DG834GT router.

      Can I use it is the question, and if so what do I have to do to get it going, remembering I have no internet connection at home but I can get on the net in my office which is in the same building.

      To further add confusion to the issue I spoke to the Netgear techies this morning and they told me it cannot be used on Sky???

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    3. #2
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
      Broadband ISP: Virgin Standard
      Router: Non Sky Router
      Sky TV: Virgin
      Join Date
      Mar 2011
      Thanked 59 Times in 57 Posts

      Re: Router set-up

      New router will take 3-5 days to arrive.

      While using your own router is agains the sky T&C it doesn't mean that you can't

      see this Sky router password generator
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    4. #3
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSOAK
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Q Hub ER115
      Sky TV: NowTV
      Join Date
      Apr 2007
      Oakhill, Somerset
      Thanked 122 Times in 121 Posts

      Re: Router set-up

      Officially, no you can't use a non-Sky router

      Technically, yes you can use another router. Look in the passwords section of the forum

      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket



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