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    Download speeds down again

    This is a discussion on Download speeds down again within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Broad band speeds down again ADSL Link Downstream Upstream Connection Speed 5837 kbps 365 kbps Line Attenuation 37 db ...

    1. #1
      quanto's Avatar
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      Download speeds down again

      Hi
      Broad band speeds down again

      ADSL Link
      Downstream Upstream
      Connection Speed 5837 kbps 365 kbps
      Line Attenuation 37 db 44 db
      Noise Margin 7 db 8 db

      Had the same problem last year after speaking to Sky they requested a engineer come to site to check line.Engineer said the line is cable of approx 10-12 meg and I should get back to sky to see if they are capping the line.
      Afterward the speed went up to approx 12 meg but no explanation from Sky of what was the fix
      The stats on the router are nearly the same as last time, in the master socket no difference.
      Powered of the router last night to see if this changed anything, this is normally left on all the time.
      A. Do sky lower the speed of the connection any time ie connecting to a different DSLAM?
      B. Do I report again with the fact BT may come out and charge this time?
      C.Is there any numbers that I may get past the 1st line support helpdesk to query this?

      Quanto


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    3. #2
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      Re: Download speeds down again

      Something has gone drastically wrong with your line since your last post. adsl and adsl2 Your attenuation has increased by a large amount which suggests there is a fault on your line. Do you have any bad noise on your voice line?

      I know you said you had done it, but can you plug into your Test socket and post the stats please, using only the ADSL cable supplied by Sky.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Download speeds down again

      Which of these two does your master socket look like?


    5. #4
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      Re: Download speeds down again

      I Have the larger socket
      I have tried in the faceplate as described and disconnected all extn wiring

    6. #5
      Isitme's Avatar
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      Re: Download speeds down again

      Take and post your stats from the Test socket as previously requested? Also, when the faceplate is removed are all your other phone sockets dead, ie, they have no dial tone?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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