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    service deteriorated drastically

    This is a discussion on service deteriorated drastically within the Sky Broadband help forums, part of the Sky Broadband help and support category; Something that has already been mentioned is errors on the line. When you were transferred to Sky, it is likely ...

    1. #61
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: service deteriorated drastically

      Something that has already been mentioned is errors on the line.

      When you were transferred to Sky, it is likely that they actually changed your telephone line connections between your home and the exchange, not just at the telephone exchange..

      If this happened, then it is likely that you have been put onto a cable that is not as good as what you were on previously.

      Essentially they have done the best thing for you at this stage, that is to book a BTO engineer.

      If it is a 'normal' BTO engineer, and the problem is not resolved, the next step would be to get an ADSL BTO Engineer.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #62
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
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      Re: service deteriorated drastically

      Quote Originally Posted by Scubbie View Post
      Something that has already been mentioned is errors on the line.

      When you were transferred to Sky, it is likely that they actually changed your telephone line connections between your home and the exchange, not just at the telephone exchange..

      If this happened, then it is likely that you have been put onto a cable that is not as good as what you were on previously.

      Essentially they have done the best thing for you at this stage, that is to book a BTO engineer.

      If it is a 'normal' BTO engineer, and the problem is not resolved, the next step would be to get an ADSL BTO Engineer.
      Chances are CST booked a LL5 or LL14 (ADSL engineer)
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    4. #63
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      Re: service deteriorated drastically

      you may well be right, Scubbie. however, i have been with sky unlimited for 18months+. no problems for many months until February, as i stated before. already had 2 adsl engineers (as far as i know they were) here. sky still say there is a problem with a drop wire (from pole to house, so i have been informed). last engineer ignored what sky had asked me to tell him. perhaps this guy will replace that cable. my neighbour is on the same pole. BT changed that pole during the bad weather. possibly the connections are not as good as before? we'll see

    5. #64
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      Re: service deteriorated drastically

      ok. so BT here today. usual checks done, then renewed the connections near the pole, as had been done a couple of weeks ago. must have been something amiss because next thing, guy is hunting through all the wires and managed to find an used pair. changed me on to them, renewed connections and furthe down the street. put me back on to the quicker main line as changing me to a different one didn't solve anything. got to wait now to see what happens. will post back.

    6. #65
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      Re: service deteriorated drastically

      update guys. everything fine from about 12:30 lunch time Tuesday, 29-03-2011 when engineer left, down stream speed 16.3mps, upstream speed 1105kbps. no problems at all and no changes other than increase in crc errors (more for upstream (9000ish) than down stream (4000ish) in 52 hours. 16:55 on thursday 31-03-2011, router dropped connection completely. would not come back up, so had to manually reboot it. upstream speed dropped to 15.8mps, upstream speed didn't change. will monitor further as sky supposed to phone me friday evening. will ask if there is anything showing in their log. dont know what to do now.

     

     
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