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    Increasing download speeds? Stats included

    This is a discussion on Increasing download speeds? Stats included within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've been with sky for about 3 weeks now. I'm getting a maximum of 300kb/s when downloading either wired or ...

    1. #1
      th0ts's Avatar
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      Increasing download speeds? Stats included

      I've been with sky for about 3 weeks now. I'm getting a maximum of 300kb/s when downloading either wired or wireless at the moment.
      I called sky who talked me through changing the wireless network channel to 11 as I usually use the laptop. I've done that and tested on speedtest.net and it is showing as around 14mb connection but I still get download speeds of 300kb max.
      I was getting 1.5 mb/s on BT but had a bit of a fall out after charges for excessing downloading (ie over 40gb/month)
      I'm not sure exactly what stats I need to post but here's what I've found...
      Downstream 16383 kbps
      Line attenuation 13dB
      Noise margin 7.6
      Sagemcom F@ST2304

      I can't test the master socket as I have an old one (not split into 2 parts)
      Is there anything I can do to increase speeds? I was with sky a few years ago in a different house but same area as here and had speeds of over 1mb/s so it can't be my area and if I was getting 1.5mb/s with BT a few weeks ago then surely that should be possible again?

      Sorry for going on! Thanks for any help.


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    3. #2
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      Re: Increasing download speeds? Stats included

      Could you do a couple of things please for us:

      1. Identify which telephone exchange you are on

      SamKnows - Telephone Exchange Search

      2. Post your full stats

      3. Confirm the wiring relating to your telephone (i.e. any extensions, does the telephone socket you are using have a capacitor the size of a AAA battery)

      4. If you have a spare Micro-filter, could you try plugging this in to see if there are any issues

      5. Install inSSIDer to see if there are other routers nearby that are broadcasting on the same channel as yours

      Thank you.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
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      Re: Increasing download speeds? Stats included

      Thanks, I shall try that again! ...

      Exchange name: Ellesmere Port
      Exchange code: LVELL
      Location: Cheshire North West

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 811928 1320217 0 30165107 1114621956 22:49:18
      LAN Down 0 0 0 0 0 69:15:53
      WLAN Up 7080094 4367565 0 1586968470 335291957 69:15:36
      ADSL Link Downstream Upstream
      Connection Speed 16383 kbps 766 kbps
      Line Attenuation 13.0 dB 8.1 dB
      Noise Margin 7.5 dB 18.1 dB

      The telephone socket is an older one, about 2 inches square and less than an inch in depth. It looks just like this http://www.thinkbroadband.com/images...-bt-socket.jpg
      I don't really want to mess with it and it has always worked fine with BT and with sky (previous tenant here had fast speeds also)
      I have the broadband and telephone going through a microfilter and I've tried a few of these with the same results.

      The inssider program lists 6 connections. 3 sky, a talktalk, an o2 wireless and a livebox.
      My RSSI is -51 but I have no idea about that to be honest.

      Thanks again!

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      Re: Increasing download speeds? Stats included

      That's great.

      It shows that your router had the ADSL connection reset just before midnight last night, yet the router was still connected. This could be because you were changing filters last night.

      The information that I was looking for with inSSIDer was the 'channel' number your router is on and whether it is shared with others. If you could double check this then we can confirm/deny whether that is an issue and change the channel number to 1, 6, 11 or 13 to get it clear of any conflicting local routers.

      Could you connect you computer to the router via an Ethernet cable and run a few speed tests? Speedtest.net - The Global Broadband Speed Test

      This would also help to rule out the WiFi and anything interfering with it.

      Now for the cruncher.

      Earlier this year North Wales and some parts of North England were badly affected by an issue with Sky's Backhaul network. In essence this is the trunk cabling that various telephone exchanges all share on-route to the Sky Internet Servers.

      If all else can be ruled out, then it is possible that this has either come back as an issue or wasn't fully resolved. In either case, you'll need to contact Sky. Tier 1 will want to go through much of the above. but you will need to speak with CST to register the issue.

      It took them over a month to resolve the issue last time.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
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      Re: Increasing download speeds? Stats included

      Speed test with ethernet cable is about the same, just over 14mb. The channel I'm on is 11 and everybody else is on channel 1.
      Looks like I'll have to contact sky then?
      Is there no chance that they have some kind of cap on the download speeds? That's something I read somewhere but possibly scaremongoring.
      thanks

    7. #6
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      Re: Increasing download speeds? Stats included

      Quote Originally Posted by th0ts View Post
      Speed test with ethernet cable is about the same, just over 14mb. The channel I'm on is 11 and everybody else is on channel 1.
      Looks like I'll have to contact sky then?
      Well done. It certainly looks as if the issue has returned. Three people (including yourself) have been posting similar things this evening. The other two have yet to complete the checks though.

      Quote Originally Posted by th0ts View Post
      Is there no chance that they have some kind of cap on the download speeds? That's something I read somewhere but possibly scaremongoring.
      Rubbish! (add any other words of your choosing)

      I normally average around 300Gb per month on one PC alone. Last month it peaked at over 450Gb in a 31 day period, currently it is showing just over 400Gb for the last month.

      Add to that another PC, two laptops and a TV that can access the Internet and I guess that I am well over BT's FUP on a regular basis.

      Oops! I forgot to add in the Sky+ HD STB which can download Anytime+ content.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
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      Re: Increasing download speeds? Stats included

      There would be a cap on the sync speed but you posted it in your stats.around 16.5Mb problem.

      What you might have read about was connect having issue but you are not on that package so don't worry about it

      The issue you are having is a slow throughput

      You could try opening command prompt and typing ipconfig/flushdns

      when in command prompt check your NIC by typing ping 127.0.0.1

      open your interent browser and clear the history, cookies and cache

      Could also be your firewall affecting it.

      If you have another PC it might be a good idea to shut yours down and see if you are still having the same issue.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    9. #8
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      Re: Increasing download speeds? Stats included

      It's capped to 16384/768, but that's about right for the SNR.

    10. #9
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      Re: Increasing download speeds? Stats included

      Excellent, thank you. I shall go to sky armed with at least a little knowledge now!

    11. #10
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      Re: Increasing download speeds? Stats included

      Could also be that router playing around as there has been issues with it.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

     

     
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