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    Problems since W7 install

    This is a discussion on Problems since W7 install within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok just spoke to nice bloke from Sky called David form CST and after a ping test he has taken ...

    1. #31
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      Re: Problems since W7 install

      Ok just spoke to nice bloke from Sky called David form CST and after a ping test he has taken my ping down to 30/35 which is bets ive had for a long time, he said he would switch line off or freeze it so if any changes need doing i would have to phone up.
      Here are final stats going to monitor this now for a few days and figers crosssed my ping will stay stable..
      Once again thanks all
      ppp0 Link encap:Point-Point Protocol
      inet addr:90.211.62.213 P-t-P:87.87.254.133 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:7226 errors:0 dropped:0 overruns:0 frame:0
      TX packets:4449 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:9293543 (8.8 MiB) TX bytes:1135242 (1.0 MiB)

      Uptime 98057.29 96309.22
      Wan up 97798.21 96061.41
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: FAST, Upstream rate = 550 Kbps, Downstream rate = 5725 Kbps
      Link Power State: L0
      Mode: ADSL2
      Channel: Fast
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.2 10.0
      Attn(dB): 51.0 32.6
      Pwr(dBm): 0.0 10.6
      Max(Kbps): 6960 648
      Rate (Kbps): 5725 550
      G.dmt framing
      K: 179(0) 18
      R: 12 16
      S: 1 8
      D: 32 4
      ADSL2 framing
      MSGc: 59 66
      B: 178 17
      M: 1 8
      T: 1 1
      R: 12 16
      S: 0.9947 7.9012
      L: 1536 162
      D: 32 4
      Counters
      SF: 17992 17157
      SFErr: 0 1
      RS: 1169536 147590
      RSCorr: 244 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 3938818 378887
      Data Cells: 199230 28508
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 355 1
      SES: 192 0
      UAS: 72 27
      AS: 292

      INP: 1.00 1.58
      PER: 16.16 17.77
      delay: 7.95 7.90
      OR: 32.16 32.40

      Bitswap: 37 7

      Total time = 1 days 3 hours 14 min 17 sec
      SF = 2928178
      CRC = 12794
      LOS = 3
      LOF = 27
      ES = 355
      Latest 1 day time = 3 hours 14 min 17 sec
      SF = 55718
      CRC = 931
      LOS = 3
      LOF = 27
      ES = 5
      Latest 15 minutes time = 14 min 17 sec
      SF = 50708
      CRC = 931
      LOS = 2
      LOF = 18
      ES = 2
      Previous 15 minutes time = 15 min 0 sec
      SF = 5010
      CRC = 0
      LOS = 1
      LOF = 9
      ES = 1
      Previous 1 day time = 24 hours 0 sec
      SF = 2872460
      CRC = 11863
      LOS = 0
      LOF = 0
      ES = 350
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 1
      Last Retrain Reason: 1
      ChipSet Vendor Id: GSPN:0x 10
      ChipSet VersionNumber:
      ChipSet SerialNumber:


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    3. #32
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      Re: Problems since W7 install

      Still on ADSL2

      May find GDMT is better in the long run but see how you get on
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #33
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      Re: Problems since W7 install

      I asked the bloke if GDMT would be better and he said ADSL2 looked better from his end.
      As you say i will monitor it for a week or so and then if its no better i will ring again and try it...
      Does no harm to try try both options just hope they willing to do that for me without too much messing...Been lucky with decent staff up to now..

    5. #34
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      Re: Problems since W7 install

      For longer lines I personally, when I worked for CST, found GDMT worked better in the long run. May give up 500kbps or so in speed but a better experience overall. That was just my opinion
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #35
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      Re: Problems since W7 install

      Well ive just phoned them back as Internet keeps dropping out completely now..
      They have altered settings again ..So was told to monitor for 24hrs..
      I think when im nursing a Guinness hangover tomorrow im getting a ring back...
      Will suggest the GDMT option..
      The lady i spoke to said she could alter it from adsl2 to gdmt but didnt want to go over the guys from CST...
      Whats weird is every time i try to run a globalspeed test to test my ping the connection is lost when it trys to test upload and i have to restart PC...
      Can of worms comes to mind...

    7. #36
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      Re: Problems since W7 install

      It has just been put back on what you were on previously, ie, Fast path on ADSL2. It failed then and will fail again. I did not think Sky used ADSL2 officially, there does not seem to be much point in it. It uses the same frequencies as G.DMT, although it uses some kind of compression to give a higher possible speed, there is no reason to use it where ADSL2+ is available. It is more likely to cause problems.

      Call back and ask them to put it on G.DMT

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #37
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      Re: Problems since W7 install

      How weirds that just done another check and they have put me on G.DMT...didnt ask them to..

      inet addr:90.218.49.71 P-t-P:87.87.254.133 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:70756 errors:0 dropped:0 overruns:0 frame:0
      TX packets:61670 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:46602048 (44.4 MiB) TX bytes:16722594 (15.9 MiB)

      Uptime 103083.94 101192.25
      Wan up 99981.89 98191.70
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 608 Kbps, Downstream rate = 5120 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 9.8 18.0
      Attn(dB): 50.0 31.5
      Pwr(dBm): 19.8 12.5
      Max(Kbps): 6368 1088
      Rate (Kbps): 5120 608
      G.dmt framing
      K: 161(0) 20
      R: 16 16
      S: 1 8
      D: 32 4
      ADSL2 framing
      MSGc: 59 66
      B: 178 17
      M: 1 8
      T: 1 1
      R: 12 16
      S: 0.9947 7.9012
      L: 1536 162
      D: 32 4
      Counters
      SF: 184256 184256
      SFErr: 4 0
      RS: 12529438 1565173
      RSCorr: 1053 2
      RSUnCorr: 74 0

      HEC: 4 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 37824956 0
      Data Cells: 1032448 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 365 1
      SES: 193 0
      UAS: 89 27
      AS: 3133

      INP: 1.00 1.58
      PER: 16.16 17.77
      delay: 7.95 7.90
      OR: 32.16 32.40

      Bitswap: 0 0

      Total time = 1 days 4 hours 38 min 3 sec
      SF = 3311036
      CRC = 532
      LOS = 4
      LOF = 36
      ES = 365
      Latest 1 day time = 4 hours 38 min 3 sec
      SF = 847223
      CRC = 505
      LOS = 4
      LOF = 36
      ES = 15
      Latest 15 minutes time = 8 min 3 sec
      SF = 28379
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52982
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 3
      Previous 1 day time = 24 hours 0 sec
      SF = 2463813
      CRC = 27
      LOS = 0
      LOF = 0
      ES = 350
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 49972
      CRC = 1
      LOS = 1
      LOF = 9
      ES = 2
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 2
      Showtime Drop Reason: 1
      Last Retrain Reason: 1
      ChipSet Vendor Id: GSPN:0x 8
      ChipSet VersionNumber: 0x 8
      ChipSet SerialNumber:

    9. #38
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      Re: Problems since W7 install

      Reboot your router, you may get a bit more and it will clear the errors you are showing. This will enable you to see how the new connection is performing..

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #39
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      Re: Problems since W7 install

      Sorry to say problems have come back...Really stuck on whats the matter now...
      Since last time i was on after numerous resets and calls to Sky im having intermittant problems again..
      Connection is ok for 2 days then goes slow again ,but on router stats it never changes it down and up Upstream rate = 608 Kbps, Downstream rate = 5120 Kbps
      Which should be ok but the net itself is soooo slow on the refresh of pages..
      Im using google chrome as advised and its same as IE very slow on the refresh..
      Weird thing is ive tested the download and its ok tested it on steam and other filed and they max out at 5Mb plus...
      Rang yesterday and girl i spoke too got me to reset modem (not hard reset ) and clear my history also restart pc i did this and connection went back to good on web...Today its back to go slow..
      I did ask the girl at the other end did she reset anything and she said no..
      This is what i cannot work out now..Not sure if its modem or hardware on my side or W7 os...
      Im going to have to calll again today...
      heres stats as of today

      ppp0 Link encap:Point-Point Protocol
      inet addr:90.214.46.110 P-t-P:87.87.254.133 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:2822 errors:0 dropped:0 overruns:0 frame:0
      TX packets:2913 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:1835499 (1.7 MiB) TX bytes:950058 (927.7 KiB)

      Uptime 501.32 476.08
      Wan up 119.51 106.53
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 8000
      Channel: INTR, Upstream rate = 608 Kbps, Downstream rate = 5120 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 9.4 18.0
      Attn(dB): 51.0 31.5
      Pwr(dBm): 19.8 12.5
      Max(Kbps): 6304 1088
      Rate (Kbps): 5120 608
      G.dmt framing
      K: 161(0) 20
      R: 16 16
      S: 1 8
      D: 32 4
      ADSL2 framing
      MSGc: 1 1
      B: 161 20
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.0987 8.7619
      L: 1296 168
      D: 32 4
      Counters
      SF: 26254 26253
      SFErr: 0 0
      RS: 1785302 222147
      RSCorr: 164 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 5389905 0
      Data Cells: 40601 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 35 0
      AS: 446

      INP: 1.58 1.52
      PER: 1.92 1.91
      delay: 8.79 8.76
      OR: 29.12 29.21

      Bitswap: 0 0

      Total time = 8 min 20 sec
      SF = 26254
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 8 min 20 sec
      SF = 26254
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 8 min 20 sec
      SF = 26254
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 8000
      Last Retrain Reason: 8000
      ChipSet Vendor Id: GSPN:0x 8
      ChipSet VersionNumber: 0x 8
      ChipSet SerialNumber:

    11. #40
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      Re: Problems since W7 install

      Quote Originally Posted by stevogums View Post
      Uptime 501.32 476.08
      Wan up 119.51 106.53
      You did loose sync to the exchange. But you have been in sync since the past 4 days. How are you connected to your pc? Wired\wireless? Have you got any other machines to check your internet on? This is to rectify whether the problem lies within your computer or your broadband.

     

     
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