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    Speed falling

    This is a discussion on Speed falling within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi All, I must say i am using the Sagem router and it shows version 2.8Sky, it did show MER ...

    1. #1
      comunion's Avatar
      comunion is offline Sky User Member
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      Exclamation Speed falling

      Hi All,


      I must say i am using the Sagem router and it shows version 2.8Sky, it did show MER in the Network Type but my connection kept dropping every 30 minutes or so and also speed kept going down. Since doing the reset PPOA has surfaced again but the speeds have dropped down to 1mbps from 5mbps in the space of 2-3 days... Will it stop at a 56k modem speeds ?


      Annoyed sky Broadband user to say the least. Mind you the connection has had a lot of traffic, so is this why speeds have gone down drasticly ?



      Tried tonight and got super slow speeds, 0.57mbps download and 0.26mbps upload.
      Last edited by comunion; 14-03-11 at 08:11 PM. Reason: addition


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    3. #2
      User05's Avatar
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      Re: Sky Broadband Unlimited, Strange disconnection problems need help!

      Quote Originally Posted by comunion View Post
      Hi All,


      I must say i am using the Sagem router and it shows version 2.8Sky, it did show MER in the Network Type but my connection kept dropping every 30 minutes or so and also speed kept going down. Since doing the reset PPOA has surfaced again but the speeds have dropped down to 1mbps from 5mbps in the space of 2-3 days... Will it stop at a 56k modem speeds ?


      Annoyed sky Broadband user to say the least. Mind you the connection has had a lot of traffic, so is this why speeds have gone down drasticly ?



      Tried tonight and got super slow speeds, 0.57mbps download and 0.26mbps upload.
      We can't help without stats (link below):

      How to get your router statistics

      How many telephone sockets do you use?
      Is there a microfilter connected directly into each telephone socket in use, ensuring that nothing is before the filter?
      Is the router connected to the master socket or an extension socket?
      Are you using the short grey dsl cable that Sky provided, or running an extension telephone cable to the router?
      Do you have Sky tv connected to any telephone sockets?
      Do you have a test socket?

    4. #3
      comunion's Avatar
      comunion is offline Sky User Member
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      Re: Sky Broadband Unlimited, Strange disconnection problems need help!

      1 Telephone socket
      1 microfilter connected directly into the extension lead to the socket from the router.
      No other connections to the DSLfilter apart from home phone into filter,
      The router is connected to the master socket via a extension lead.
      The sky supplied (rj11) grey router cable is being used from the router to the dsl filter.
      Sky TV is NOT connected to the telephone line.
      NO test socket is available.


      Code:
      Router Status
      Firmware Version 	2.8Sky
      ADSL Port
      MAC Address 	00:**:**:**:**:**
      IP Address 	94.**.**.**
      Network Type 	PPPoA
      IP Subnet Mask 	255.255.255.255
      Gateway IP Address 	89.**.***.**
      Domain Name Server 	90.207.238.97    90.207.238.99
      LAN Port
      MAC Address 	00:25:**:**:**:a4
      IP Address 	192.168.0.1
      DHCP 	enable
      IP Subnet Mask 	255.255.255.0
      Modem
      ADSL Firmware Version 	A2pB023o.d20h
      Modem Status 	Up
      DownStream Connection Speed 	1020
      UpStream Connection Speed 	605
      VPI 	0
      VCI 	38
      Wireless Port
      Name (SSID) 	SKY*****
      Region 	Europe
      Current Channel 	1
      Wireless AP 	enable
      Broadcast Name 	SKY*****
      SNR, Etc:

      Code:
      Router Statistics
      
      System Up Time: 23:49:47
      Port 	Status 	TxPkts 	RxPkts 	Collisions 	Tx B/s 	Rx B/s 	Up Time
      WAN 	PPPoA 	1459940 	764680 	0 	59542 	840 	9:13:45
      LAN 	  	4101654 	5103637 	0 	0 	69392 	23:49:47
      WLAN 	  	0 	0 	0 	0 	0 	23:49:20
      ADSL Link 	Downstream 	Upstream
      Connection Speed 	1020 kbps 	605 kbps
      Line Attenuation 	58.5 db 	34.7 db
      Noise Margin 	12.8 db 	15.9 db
      This all seems to stem from when they done this Mac Encapsulated Routing network update and when my router updated itself automaticly.

      I am on Sky Unlimited but would sky have intentionally limited my speed because of heavy use ? I use Sky BB with VPN and it generates a lot of traffic as you can imagine. If it keeps degrading then i will be on the phone to sky support in the next day complaining to Tier 2 Support and not the people who use scripts.


      Any help is welcome.
      Last edited by comunion; 14-03-11 at 10:27 PM. Reason: addition of info

    5. #4
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      Re: Speed falling

      The router is connected to the master socket via a extension lead.
      I would guess that this is the root of your problem. A trailing telephone extension will destroy a broadband connection. It may be a lot of hassle but plug directly into the master socket using only the filter and ADSL cable supplied by Sky and post your stats. Please click this link for instructions. -
      How to get your router statistics

      If you have an NTE5 socket, follow these instructions-
      How to test your ADSL in the Master Test Socket

      Sky Unlimited is unlimited, you will not be slowed down for using it too much.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      comunion's Avatar
      comunion is offline Sky User Member
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      Re: Speed falling

      Hi,

      Have done as you asked plugging it into the BT TEST SOCKET and the MASTER SOCKET directly and i get the following:

      Code:
      Router Statistics TEST SOCKET
      
      System Up Time: 0:03:12
      Port 	Status 	TxPkts 	RxPkts 	Collisions 	Tx B/s 	Rx B/s 	Up Time
      WAN 	PPPoA 	1013 	1314 	0 	0 	0 	0:02:20
      LAN 	  	34 	0 	0 	0 	0 	0:03:12
      WLAN 	  	1892 	1375 	0 	0 	0 	0:02:45
      ADSL Link 	Downstream 	Upstream
      Connection Speed 	1017 kbps 	605 kbps
      Line Attenuation 	58.5 db 	34.5 db
      Noise Margin 	8.3 db 	15.9 db
      Poll Interval: (secs)
      Router Statisics MASTER SOCKET:

      Code:
      Router Statistics
      
      System Up Time: 0:01:19
      Port 	Status 	TxPkts 	RxPkts 	Collisions 	Tx B/s 	Rx B/s 	Up Time
      WAN 	PPPoA 	26 	24 	0 	0 	0 	0:00:21
      LAN 	  	15 	0 	0 	0 	0 	0:01:19
      WLAN 	  	364 	197 	0 	0 	0 	0:00:52
      ADSL Link 	Downstream 	Upstream
      Connection Speed 	1017 kbps 	605 kbps
      Line Attenuation 	58.0 db 	34.6 db
      Noise Margin 	8.4 db 	16.0 db
      Poll Interval: (secs)

      By the looks of that their is a major problem with my phone line as their is better connection through the extension lead only by 3kbps..

      Comments ???




      Above is the speed test directly connected to the master socket.

    7. #6
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      Re: Speed falling

      Yes, it looks like you have a major problem with your external line. All you can do is call Sky and report the problem. Do you have any bad noise on your voice line?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      User05's Avatar
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      Re: Speed falling

      It looks worse. Something really doesn't seem right.

      - Unscrew the master socket faceplate (assuming it's a nte5)
      - Plug just the filter (a different one if possible) direct into the test socket
      - Use just the short grey dsl cable from filter to the router

      If you definitely have done as above, then check if there is any noise on your landline telephone.

    9. #8
      comunion's Avatar
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      Re: Speed falling

      Just checked online on my Sky Account and went to the broadband page and found out the following:

      Code:
      our Connection Details
      
      Testing on your broadband connection began on 12/03/2011 and will be completed within 10 days.
      
      You may notice some variations in your broadband speed and this is normal. 
      We are aiming to give you the best quality experience. Please leave your router on during this time.
      
      Check back here to confirm the maximum speeds supported by your connection.
      
          * More on your connection
      It turns out since the MER network upgrade my connection has been reset to a
      new broadband install and will be problematic for the next 10 days,
      so this would account for the super slow speeds. Yet i have been with them for a good 7-8 months.
      Last edited by Isitme; 16-03-11 at 02:38 PM. Reason: attempt to fix 'code'

    10. #9
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      Re: Speed falling

      That's just DLM. It shouldn't account for the pretty big SNR fluctuation you're seeing.

    11. #10
      comunion's Avatar
      comunion is offline Sky User Member
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      Re: Speed falling

      Quote Originally Posted by User05 View Post
      That's just DLM. It shouldn't account for the pretty big SNR fluctuation you're seeing.

      I will leave it for 8 days and see if it improves, If not a phone call to sky is going to happen.

      PLEASE DO NOT LOCK TOPIC.
      Last edited by comunion; 14-03-11 at 11:41 PM. Reason: addition

     

     
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