Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 3 FirstFirst 123 LastLast
    Results 11 to 20 of 23

    Serious help needed :-(

    This is a discussion on Serious help needed :-( within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by I_Hate_Sky_Awnsers Lets hope that it is the router. You could do as isitme said and borrow you ...

    1. #11
      Jayrussell88's Avatar
      Jayrussell88 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Mar 2011
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Serious help needed :-(

      Quote Originally Posted by I_Hate_Sky_Awnsers View Post
      Lets hope that it is the router.

      You could do as isitme said and borrow you parents to save some time, rather than waiting.

      REIN is a possibility but the timeframe doesn't really fit if it only happens when you try to download.

      Do you live in a house or a flat?

      Are you neighbours around when this happens?

      Do you have your central heating on when this happens?

      hope its not REIN
      Forgive me but....REIN?

      I'll have to grab my parents router at some point this week if i can...but the new one might turn up before hand....

      I live an a new build apartment...i have no idea about the neighbours. If it of any importance, its worth noting that there are literally like 20 different sky wireless' broadcasting in this place!

      The heating is pretty much always off.


    2. Advertisement
    3. #12
      spud_gun's Avatar
      spud_gun is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: None
      Join Date
      Apr 2010
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Serious help needed :-(

      REIN = Repetitive Electrical Impulse Noise

      Basically electrical interference, can be from anything, at any time. Does it happen at set times of the day?

    4. #13
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin Standard
      Router: Non Sky Router
      Sky TV: Virgin
      Join Date
      Mar 2011
      Posts
      965
      Thanks
      2
      Thanked 59 Times in 57 Posts

      Re: Serious help needed :-(

      Sorry for not explaining more theres a link in my signature.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    5. #14
      Jayrussell88's Avatar
      Jayrussell88 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Mar 2011
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Serious help needed :-(

      Doesnt happen at any time in particular....its comepletely random.

      I will be so annoyed it it turns out to be REIN. How the hell would you be able to solve a problem like that

    6. #15
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin Standard
      Router: Non Sky Router
      Sky TV: Virgin
      Join Date
      Mar 2011
      Posts
      965
      Thanks
      2
      Thanked 59 Times in 57 Posts

      Re: Serious help needed :-(

      Quote Originally Posted by Jayrussell88 View Post
      Doesnt happen at any time in particular....its comepletely random.

      I will be so annoyed it it turns out to be REIN. How the hell would you be able to solve a problem like that
      Easiest way to detect it would be a portable radio tuned into 612khz.

      Certain types of sockets can help See This

      BT have REIN engineers as well but the first method is a pretty good start to try and find it.

      For obvious reasons it would be harder to detect in flats simply because of the increase in possible sources.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    7. #16
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Serious help needed :-(

      If it is possible you find the source and eliminate it. BTO have engineers who are trained in REIN problems. One of the most common causes is failing street light 'starters'. If you hear a load buzzing sound coming from a street light it is almost certainly causing REIN interference. The local council usually fix these fairly quickly. One case I read was traced back to an someone's old TV set, it was effecting all the broadband connections in the street.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #17
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin Standard
      Router: Non Sky Router
      Sky TV: Virgin
      Join Date
      Mar 2011
      Posts
      965
      Thanks
      2
      Thanked 59 Times in 57 Posts

      Re: Serious help needed :-(

      Isitme heard that one before and the cause was that the persons tv was black and white and they didn't want to change as they would have had to pay for a TV license.

      biggest issue with REIN is that sheer amount of possible causes
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    9. #18
      Jayrussell88's Avatar
      Jayrussell88 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Mar 2011
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Serious help needed :-(

      So....the plan of action is to obviously wait for the new router and PRAY thats the fix. I am going to be absolutely gutted if not because i have had enough :-(

      I'd be even more tempted to just move rather than go through the hassle of trying to pinpoint where the REIN is coming from

      *sigh*

    10. #19
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Serious help needed :-(

      REIN has only been mentioned as a possibility, it may have nothing at all to do with the problem. Lets wait till you can try another router, before rushing to decisions.

      I don't think anyone has asked yet, but how is your voice line? Any bad noise when you are making a call? Plug a phone on its own into your test socket, dial one digit and listen. You should hear nothing except possibly a very faint hiss.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #20
      Jayrussell88's Avatar
      Jayrussell88 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Mar 2011
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Serious help needed :-(

      Quote Originally Posted by Isitme View Post
      REIN has only been mentioned as a possibility, it may have nothing at all to do with the problem. Lets wait till you can try another router, before rushing to decisions.

      I don't think anyone has asked yet, but how is your voice line? Any bad noise when you are making a call? Plug a phone on its own into your test socket, dial one digit and listen. You should hear nothing except possibly a very faint hiss.
      Absolutley perfect...not even a very feint hiss. Calls made on the phone are usually rediculously clear....actually alot clearer than my previous address!

     

     
    Page 2 of 3 FirstFirst 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION