Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 5 of 5

    Issue with wired connection

    This is a discussion on Issue with wired connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I would be most grateful if someone could help me out a bit here. I currently have a Windows ...

    1. #1
      Devilish's Avatar
      Devilish is offline Sky User Member
      Exchange: 01702
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Mar 2011
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Issue with wired connection

      Hi,

      I would be most grateful if someone could help me out a bit here.

      I currently have a Windows PC on a wired connection and a MacBook on a wireless connection. All worked fine until I made the fatal mistake of moving house. Since the new connection has been up and running at home, I can, rather bizarrely, get a wireless connection but not a wired connection.

      I have checked my router settings and they seem to be the same as before I moved. The PC will recognise the network but only as an unidentified network but refuses to acknowledge that there is an internet connection.

      I have tried other known working cables, re-enabled the Network Adaptor, checked the ip address which is 164.254.51.99 so nothing like it should be and even tried to set the network and connection up again from scratch. I have since then run out of ideas.

      Any other ideas I can try before I resort to a good old fashioned kick, would be much appreciated.


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,906
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: Issue with wired connection

      Which operating system do you have on the PC?

      Also are you using the same router or do you now have a different Internet provider?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin Standard
      Router: Non Sky Router
      Sky TV: Virgin
      Join Date
      Mar 2011
      Posts
      965
      Thanks
      2
      Thanked 59 Times in 57 Posts

      Re: Issue with wired connection

      Unidentified Networks are a real pain.

      There is no one unanimous way to fix them more a very large amount of known ways that work.

      1. Removing Bonjour
      2. Disableing and re-enableing the NIC.
      3. Re-installing the TCP/IP stack.
      4. Manually assigning IP/DNS
      5. Un-installing and Re-installing the NIC
      6. Updating the Network Driver
      7. Turning of your Firewall
      8. Some Other Ideas
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    5. #4
      Devilish's Avatar
      Devilish is offline Sky User Member
      Exchange: 01702
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Mar 2011
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Issue with wired connection

      Sorry about the delay, I managed to kick myself off of the internet completely.

      I am still with Sky and still have the same router. All I did was pick it, wires and all, and take it to the new place and plug it in.

      My Windows OS is Windows 7.

      I_Hate_Sky_Awnsers -
      I have tried options 2/5/7.
      The router etc is claiming to be up to date and no new drivers needed.
      3 & 4 do not mean anything to me - sorry if I am being a div.
      I will give 1 & 8 a try tonight to see if I have any more luck.

      Thank you again.

    6. #5
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Issue with wired connection

      checked the ip address which is 164.254.51.99
      This indicates the PC is not connecting to the router and is being given an 'in house' address. It is possible the cable or router port you are using is faulty. Try another cable if you have one and try each port on the router in turn. Are the port lights coming on when you plug into them? Plug one end of your ethernet cable into one of the router ports and the other end into another router port. Both port lights should come on if your cable is OK. If they don't the cable or the router ports are faulty.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION