Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 3 of 4 FirstFirst 1234 LastLast
    Results 21 to 30 of 32

    Why does my sync keep dropping?

    This is a discussion on Why does my sync keep dropping? within the Sky Broadband help forums, part of the Sky Broadband help and support category; So I called Sky. Quite clear the young lady I spoke to had absolutely no idea what I was talking ...

    1. #21
      white43's Avatar
      white43 is offline Sky User Member
      Exchange: Dorchester
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      Sep 2010
      Posts
      35
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why does my sync keep dropping?

      So I called Sky.

      Quite clear the young lady I spoke to had absolutely no idea what I was talking about. Following the old script. Asking me to turn the router off and on and 'Can I get on the internet now?'. Well, ehm, yes, but that's not the problem.....

      When she suggested the router might be the cause, I gently suggested microfilters might be worth looking at first.....I've changed all the microfilters in the house now.

      I also requested being moved to the Gamer Profile. She and her colleagues had no knowledge of what that was.

      So, I'll see what happens tonight. Apparently she's going to call me tomorrow to see if it all settled down tonight. Also to investigate this so-called 'gamer-profile.'


    2. Advertisement
    3. #22
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Why does my sync keep dropping?

      In my opinion, I'd save the frustration of a second call with that 'advisor' and forget about waiting for that call-back. Ring back to get someone with an actual clue would be my advice.

    4. #23
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin Standard
      Router: Non Sky Router
      Sky TV: Virgin
      Join Date
      Mar 2011
      Posts
      965
      Thanks
      2
      Thanked 59 Times in 57 Posts

      Re: Why does my sync keep dropping?

      Hopefully you get someone with a clue this time.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    5. #24
      white43's Avatar
      white43 is offline Sky User Member
      Exchange: Dorchester
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      Sep 2010
      Posts
      35
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why does my sync keep dropping?

      Well, she hasn't rang back yet. Anyway, changing the microfilters may have done the trick - fingers crossed, it hasn't resync'd at a lower speed overnight.

      Fired an email off to broadband support re:Gamer profile.

    6. #25
      white43's Avatar
      white43 is offline Sky User Member
      Exchange: Dorchester
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      Sep 2010
      Posts
      35
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why does my sync keep dropping?

      Anyway. Back to this old chestnut. I was put on the gamer profile and things didn't improves at all - still the same issues. I'[d forgotten that the issues started before I was put on the gamer profile.

      Anyway, I asked them to take me off it. Replied pretty fast over email and now my stats are:

      ADSL Link Downstream Upstream
      Connection Speed 10238 kbps 605 kbps
      Line Attenuation 30.0db 17.7db
      Noise Margin 10.5db 17.4db

      This is way down from what I had before. I've tried to point this out to Sky once, who replied back that they checked and "I'd been taken off the gamer profile". There was some indication my line was back on training again - but there's been no improvement or sync in the last 48 hours.

      EDIT : Something else i've noticed. When the router syncs - it seems to do it twice now. The amber light blinks, then faster and then goes out. About 5-10 secs later, it starts again and this time it connects. I think I've been fixed at a lower rate.

    7. #26
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Why does my sync keep dropping?

      You'll be on 10Mbps (10240) down, 608kbps up
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #27
      white43's Avatar
      white43 is offline Sky User Member
      Exchange: Dorchester
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      Sep 2010
      Posts
      35
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why does my sync keep dropping?

      Quote Originally Posted by IWasNotTheEnemy View Post
      You'll be on 10Mbps (10240) down, 608kbps up
      Is this something they've fixed it at you think?

    9. #28
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Why does my sync keep dropping?

      Yes, otherwise your noise margin would be lower.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #29
      white43's Avatar
      white43 is offline Sky User Member
      Exchange: Dorchester
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      Sep 2010
      Posts
      35
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why does my sync keep dropping?

      They've done this to reduce errors it seems. Someone at ThinkBroadband suggests that my line has always underperformed, even at the 13350 sync - I don't have a master test socket and I think, the ring wire may still be attached around the house, I recall removing some of them.

    11. #30
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Why does my sync keep dropping?

      As long as you remove the ring wire in the master socket, that should be sufficient.

      If you had a perfect line, and these are few and far between, you could sync at 14-15Mb. You would also sync higher with another ISP like O2, who use a lower noise margin.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
    Page 3 of 4 FirstFirst 1234 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION