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    Internet was fast & now slow.

    This is a discussion on Internet was fast & now slow. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Im with sky on internet. Had it for a good year now. First was very slow, was told to unplug ...

    1. #1
      kodiplod's Avatar
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      Internet was fast & now slow.

      Im with sky on internet. Had it for a good year now.

      First was very slow, was told to unplug the sky box downstairs from the phone line, that made it faster (400kbs) which i was happy with. Was all going fine untill in the last week the internet is still quite fast, however when downloading im getting like 4kbs.

      Why is this? Anyone know what i could do?

      Thanks


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Internet was fast & now slow.

      Post your stats and we'll go from there

      How to get your router statistics
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      kodiplod's Avatar
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      Re: Internet was fast & now slow.

      Ok Great thanks. Here you go.

      ROUTER STATISTICS

      System Up Time: 269:10:53
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1109476 1306323 0 555 3568 67:09:55
      LAN 100M/Full 1464279 1357018 0 186 165 269:10:48
      WLAN 11M/54M 4181579 3391645 0 4363 512 269:10:36
      ADSL Link Downstream Upstream
      Connection Speed 3456 kbps 448 kbps
      Line Attenuation 35 db 19 db
      Noise Margin 15 db 23 db

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      Re: Internet was fast & now slow.

      You are on Connect and your connection is badly configured. Apart from this Connect is rubbish, it is subject to severe throttling, you would be better leaving and finding another ISP.

      You could try rebooting your router by switching off the power for a minute then back on again. That may increase your speed a bit. You could try calling Sky, but getting anything done with a Connect connection is very difficult.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Internet was fast & now slow.

      Oh right. What is a connect connection?

      And how come it was like 400kbs last week and now 4kbs?
      Cheeers

    7. #6
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      Re: Internet was fast & now slow.

      Quote Originally Posted by kodiplod View Post
      Oh right. What is a connect connection?

      And how come it was like 400kbs last week and now 4kbs?
      Cheeers
      Connection Speed 3456 kbps 448 kbps
      That is your connection speed. I would expect Speedtest.net - The Global Broadband Speed Test (for example) to give you a result of more than 3Mb d/l & around .40 u/l.

      If you have been using your internet a lot, then you've more than likely gone over you bandwidth and are being throttled.

      Finally, at peak times, the connection is throttled for ALL connect users, irrespective of usage.

      For more info: (Unofficial) FAQ - Sky Connect Users

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
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      Re: Internet was fast & now slow.

      ahh rihgt. so is there anything we can do? my bandwith is unlimtied.

    9. #8
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      Re: Internet was fast & now slow.

      Connect is the name of the package that you are on

      It means that you are still using BT's equipment at the exchange

      Therefore it is subject to traffic management between 4-11 pm Monday to Friday and all weekend
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    10. #9
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      Re: Internet was fast & now slow.

      oh i see. thanks. so nothing i can do then?

    11. #10
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      Re: Internet was fast & now slow.

      kodiplod
      Hi you can check your exchange on SamKnows - Telephone Exchange Search to see if there is any ISPs with LLU. You can also do a speed test on Bt Updated Speed Tester Because the Connect package is a Bt re-badged product.

     

     
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