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    speed has halved

    This is a discussion on speed has halved within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I eventually got my none sky router working last night, the problem was a 0 or o in the ...

    1. #1
      fezza's Avatar
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      Angry speed has halved

      Hi,

      I eventually got my none sky router working last night, the problem was a 0 or o in the user password (I think?), so thanks for the help,

      The new problem I have is now my speed has halved, I was getting over 11MB down and I think around 150KB up (could be wrong) but I know it wasnít as low as it is now, I am now getting 6MB download and 60 KB upload, it looks exactly half of what I originally had,

      I donít want to ring sky yet as my new router should be here soon and ill see what speeds that gets,

      Dose anyone know of a reason for this type of drop in speeds? Is it the router?

      I had the original white router the somthing GT, I am now using another white router which ends in 843g I think itís a netgear (sorry Iím in work so cant see it)


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    3. #2
      I_Hate_Sky_Awnsers's Avatar
      I_Hate_Sky_Awnsers is offline Sky User Member
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      Re: speed has halved

      can u post up ur stats and we can have a look.

      did u change anything apart from the router

      has an issue arose with noise or your house phone or anything
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    4. #3
      fezza's Avatar
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      Re: speed has halved

      Hi, i have only changed the router, the phone is unplugged, will post stats when i get home
      Cheers

    5. #4
      fezza's Avatar
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      Re: speed has halved

      System Up Time 17:54:12
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1023539 1482899 0 2127 24206 17:37:37
      LAN 100M/Full 2647 0 0 8 0 17:54:08
      WLAN 11M/54M 1496074 1036696 0 24349 2141 17:53:58

      ADSL Link Downstream Upstream
      Connection Speed 7607 kbps 1118 kbps
      Line Attenuation 31 db 9 db
      Noise Margin 14 db 7 db

    6. #5
      fezza's Avatar
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      Re: speed has halved

      i have just got miss's to do the speed test?

      here are the results, it looks like it is going down?
      We have detected that your ISP is Sky - Your current download speed is 3336Kbps, and your current upload speed is 755Kbps.

      our new router has arived so i will test it tonight

      oh and i have it plugged into the master socket at the moment, i did this when i was testing the router that has died
      Last edited by fezza; 03-03-11 at 01:28 PM. Reason: more info

    7. #6
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      Re: speed has halved

      You need to call Sky and get them to lift the cap on your connection. It was probably capped due to the problems you were having.

      That will not help your throughput, which is your main problem. Are you using wireless, if so that is probably the reason. Download Inssider from the link below and use it to discover the networks in your area. Change your router wireless channel to one as far from those in use as possible.

      If you are not using wireless, start in Safe Mode with Networking and do a speed test here and post your results. http://www.skyuser.co.uk/speedtester/

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: speed has halved

      Thanks, i was using a wireless laptop, will try wired tonight, and ring sky Custermer Support

    9. #8
      I_Hate_Sky_Awnsers's Avatar
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      Re: speed has halved

      just a tip when calling we really have to stick to the script these days so u might have to ans a few very dumb questions or u might get lucky and get someone that has the ability to increase the speed

      likely ?
      are u in the master socket
      have u tried the test socket
      have u tried to filters
      are u using the sky supplied ADSL cable
      run netstat and if more than 10 open connections get told thats the probs

      as said before by IsItMe u might be better going with the improved internal wiring and think ur not getting ur max - have to give him credit for stealing his line
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

     

     

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