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    Heads up

    This is a discussion on Heads up within the Sky Broadband help forums, part of the Sky Broadband help and support category; Thought that I would be nice. Been reading this forum for a while now. Currently work for sky in tier ...

    1. #1
      I_Hate_Sky_Awnsers's Avatar
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      Angry Heads up

      Thought that I would be nice. Been reading this forum for a while now. Currently work for sky in tier 1 svbn. I do agree with previous posts that we are not all monkeys. But on a sad note since sky has spent a fortune on sky Awnsers they have now decided that we have to follow it to the letter.

      Not so great being that we Are unable to vary from it anymore like we used to be able to which is not a great thing for the customers.

      Roll on CST coming back to where I work would kill for lama.

      Which means silly things like more than 10 open conniptions are going to start being told much more often to people when it's unlikely the issue


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    3. #2
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      Re: Heads up

      Most people, bar the Sky employees on this forum, won't know what Sky Answers, lama etc. are.

    4. #3
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      Re: Heads up

      Lama is the GUI for changing the line configuration
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #4
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      Re: Heads up

      Err, surely you weren't supposed to deviate from the previous incarnation either?

      Anyway, in general I think it's probably for the best considering teir 1's technical abilities that they're made to stick it. It's alright for the 1% of agents who have a clue, but if the others didn't have a script CST would be getting bogged down by simple fixes that should have been caught earlier.

    6. #5
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      Re: Heads up

      i wish i didnt know what is it but since they decided to change the script and pay a fortune for it we can no longer deviate without gettin a critical fail on QA

    7. #6
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      Re: Heads up

      we had far more leway so that if u new more than what was in it then u cld happily work away usually having to say something like sky dont support this but this is something u can do.

      no i think were supposed to leave our brains at the door

    8. #7
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      Re: Heads up

      Ah I didn't edit fast enough. See:
      Quote Originally Posted by Birks
      Anyway, in general I think it's probably for the best considering teir 1's technical abilities that they're made to stick it. It's alright for the 1% of agents who have a clue, but if the others didn't have a script CST would be getting bogged down by simple fixes that should have been caught earlier.

    9. #8
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      Re: Heads up

      im not saying that they should get rid of the script completely. i agree that there is a lot of people that use it but there are also a good few that really never used it until forced 2. its much better than the old 1 in layout but there are still many things that are missing and the problem is the stuff thats missing is the things that most tier 1's dont really understand such as high ping times

    10. #9
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      Re: Heads up

      Quote Originally Posted by User05 View Post
      Most people, bar the Sky employees on this forum, won't know what Sky Answers, lama etc. are.
      should probably have explained more what they were but it was late at night and i was using an ipad which explains the random spelling errors
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    11. #10
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      Re: Heads up

      Dunno, many tier one agents in my experience get confused enough with the little that they have to think about (how many times don't they get the difference between wireless and synch problems for example) so I'm not sure that throwing things like latency in there is really going to be good for most Sky customers when the fact is it's a small percentage who will even bother with that aspect of their connection.

      As for Sky having spent a lot of money on Sky Answers, I'd hope not, since from what I've seen it's a couple of days work for any semi-competent web developer. And it's not even that well made.

      Actually I find most of Sky's internal systems to be poorly designed and counter-intuitive, if we're being honest.

     

     
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