Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 5 of 5

    Sync rate??

    This is a discussion on Sync rate?? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have had a sync rate between 4000kbps and 4600kbps for months A few days ago I noticed I have ...

    1. #1
      paulm94's Avatar
      paulm94 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Aug 2010
      Location
      Lincolnshire
      Posts
      73
      Thanks
      20
      Thanked 0 Times in 0 Posts

      Sync rate??

      I have had a sync rate between 4000kbps and 4600kbps for months A few days ago I noticed I have a sync of 3840kbps and can not get it to sync any higher. I spoke to a sky customer service tonight (not uk customer services) which made my heart sink as he was just reading from a script and kept saying to change my wifi channel?? To sort my sync problem (clueless) i asked him if he could retrain my sync but he did not understand. Is there a other number I can ring to get a uk customer service person and not India. Or do I need to ring in the day to get them.


    2. Advertisement
    3. #2
      MattyRockster's Avatar
      MattyRockster is offline Sky User Member
      Exchange: mattrock93@hotmail.com
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Feb 2011
      Posts
      14
      Thanks
      1
      Thanked 1 Time in 1 Post

      Re: Sync rate??

      I know how you feel man, i phoned and they told me to go onto Internet Explorer then click option and delete browsing history i was like this isnt going to improve my speed. can you post you router stats you can do this by typing 192.168.0.1 into your address bar in your web browser. Username: admin Password: sky and click the button that says "Show Statistics" and copy and paste the tables on there.

    4. The Following User Says Thank You to MattyRockster For This Useful Post:

      paulm94 (02-03-11)

    5. #3
      paulm94's Avatar
      paulm94 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Aug 2010
      Location
      Lincolnshire
      Posts
      73
      Thanks
      20
      Thanked 0 Times in 0 Posts

      Re: Sync rate??

      Quote Originally Posted by MattyRockster View Post
      I know how you feel man, i phoned and they told me to go onto Internet Explorer then click option and delete browsing history i was like this isnt going to improve my speed. can you post you router stats you can do this by typing 192.168.0.1 into your address bar in your web browser. Username: admin Password: sky and click the button that says "Show Statistics" and copy and paste the tables on there.
      Here are my stats



      Connection Speed 3840 kbps 864 kbps
      Line Attenuation 51.0 db 29.5 db
      Noise Margin 8.9 db 11.0 db

    6. #4
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Sync rate??

      If you call before 10pm you have a good chance of hitting someone in the UK, the problem is your speed probably isn't off the speed showing on their system for what you should get so you will need to explain to them that you want DLM run on your line as your speed has dropped by about 1/2mb and your line noise has increased.

    7. #5
      paulm94's Avatar
      paulm94 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Aug 2010
      Location
      Lincolnshire
      Posts
      73
      Thanks
      20
      Thanked 0 Times in 0 Posts

      Cheers will do thanks

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION