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    Another slow connection

    This is a discussion on Another slow connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; To be honest, given your very high noise margin, there does not seem to be much wrong with your line. ...

    1. #11
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Another slow connection

      To be honest, given your very high noise margin, there does not seem to be much wrong with your line. If there were, your noise margin would be much lower. Has she checked that her handset is not faulty?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.






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    3. #12
      bogboy1978's Avatar
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      Re: Another slow connection

      For the past 15 minutes the broadband has been completely down and the line light on the router kept going orange. 15 minutes after it started it settled and for the first time in nearly a year she has full speed! Should make for a pleasant surprise when she gets back from work. I am guessing the person who recieved my email has fixed the problem. The phone is still not working, though I am guessing its a fault with the phone itself. I never mentioned the phone as I didn't know it was dead until the sky person emailed to say he tried ringing. Rather stupidly I never thought to check the phone

    4. #13
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      Re: Another slow connection

      Don't worry too much or beat yourself up. I'm sure she'll want to do that herself when she gets home.

      To check the line, assuming that there isn't another handset available, try plugging in the Sky STB and see if that detects the telephone connection.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #14
      Isitme's Avatar
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      Re: Another slow connection

      .....and remember to plug it into the filter.

      What are the stats like now?
      Last edited by Isitme; 23-02-11 at 04:04 PM.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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