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    Line stats before activation

    This is a discussion on Line stats before activation within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all.just curious.is it possible to get my line stats even though my live date is not till the 24th?sorry ...

    1. #1
      Steve31's Avatar
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      Post Line stats before activation

      Hi all.just curious.is it possible to get my line stats even though my live date is not till the 24th?sorry if this has been asked before.I looked for an answer with no luck.thanks


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    3. #2
      Isitme's Avatar
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      Re: Line stats before activation

      If your line has been activated for ADSL, then yes. If it has not been activated, the router will not connect with the exchange.

      The stats from your previous ISP would give an indication of what speed you can expect.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Line stats before activation

      so I need a green @ light on the router to be able to get the stats?il try that.thanks

    5. #4
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      Re: Line stats before activation

      No, a solid orange light indicates you are connected to the exchange, but not the Sky server.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Line stats before activation

      Ok just checked.got no @ light activity at all.so I presume they don't connect you to the exchange untill the live date? Or should it be connected by now.live date 24th.I'm no expert but I thought they would have to hook up to the exchange before sky can provision the service.thanks

    7. #6
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      Re: Line stats before activation

      Often the BTO Engineer will connect a line a few days before, but this isn't guaranteed.

      If they were, then tomorrow is the Monday 21st, 3 days before activation. You never know, but perhaps he could plug you in then.

      In the mean time, relax. Enjoy watching the telly or something.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
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      Re: Line stats before activation

      Ah I see.was just curious cos the router got delivered two weeks ago ,couple of days after sky HD was installed,but we are still waiting for a letter to confirm the skytalk line and bb.guess I'm just being parnoid thanks for your time

    9. #8
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      Re: Line stats before activation

      If you can get online at work or at a friends log onto sky.com. Go to my sky and either login or register and you can track any orders you have. It will confirm your live date for bb and talk. BTO may carry out any exchnage frames tasks on your line before the activation date but if your "go live" date is 24th then the BB and line are unlikely to work before then. As most of process is comptorised and will be programmed for certain dates. If your fgoing to be an SVBN customer sky also have to do work at their end to activate you on the switch etc. Usually (providing they can remotely activate you) the BB goes active in the early hours of the morning of the activation date.

    10. #9
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      Re: Line stats before activation

      Hi.sorry,what's an SVBN customer?

    11. #10
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      Re: Line stats before activation

      Sky Voice and Broadband Network i.e. fully unbundled MPF (line rental, broadband and calls provided by one of Sky's ISAMs).

     

     
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