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    who do sky go through on connect package?

    This is a discussion on who do sky go through on connect package? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I take it that it is best to leave the router on at all times for the first 10 days? ...

    1. #11
      Just Cause's Avatar
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      I take it that it is best to leave the router on at all times for the first 10 days? I have been getting some horrific ISDN like speeds. This is the norm. It is also normal for my line to be running like a 512Kb service. The odd time I do get what I should from the line but that is the exception rather than the norm.

      The upload is always fine and dandy but the download is just PAH!

      Sky reckon my exchange is at fault but it does seem somewhat coincidental that this issue started when I moved from my flawless 2Mb BT connection to the 8Mb connect product.

      I have asked for a MAC code from Sky which they tell me has to come to me by letter. Once I get this and if the connection issues have not improved I will be going 'home' to BT.

      If I am simply missing something and am being too hasty I just can't help it.

      Help me Obi Wan Kenobi....you're my only hope.


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    3. #12
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      When i was first MAX'ed i had constant disconnects etc and reboots, this lasts for 10 days or so, what happens is that the hardware at BT tries to attain the highest possible stable rate.

      Mine was left at 3.2mb after the 10 days, however changing my faceplate has now mean't i sync at approx 6.4mb ish




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    4. #13
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      Hi,
      What if you have been connected for 10 days but the router has been turned on & off when not in use? I am now leaving it on, but have I missed the BT config period?

      Like Just Cause, I am receiving near ISDN speeds and cannot continue like this... Sky TS dont seem to want to help, so we are left to accept it..

    5. #14
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      Yes Gary you will have for more info on this read >>this<< it will explain how it all works
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    6. #15
      Just Cause's Avatar
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      Quote Originally Posted by garyb View Post
      Hi,
      Like Just Cause, I am receiving near ISDN speeds and cannot continue like this... Sky TS dont seem to want to help, so we are left to accept it..
      This is the most annoying part for me. There is a lack or willingness to help, there is more alarmingly a scripted and non-technical first line TS that is neither use nor ornament.

      I lose more confidence with every call to Sky. The call centre is fragmented and it does seem that as far as training and available information goes, they are playing catch up.

     

     
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