This is a discussion on Micrifilters? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I currently have Sky Unlimited (upgraded yesterday). My current download speed is on average 450kbps. I live 300 feet ...
- 16-02-11, 08:30 PM #1
I currently have Sky Unlimited (upgraded yesterday).
My current download speed is on average 450kbps. I live 300 feet away from the main exchange.
Internet runing very slow, mainly when viewing streamin video such as YouTube etc. Sky Tec isnt sure whats wrong, but he said I should be getting at least 2Mbps download speeds on Unlimited from where I live and based on nearby Sky users.
Sky Tec told me to check my MicroFilters. Now, I have only one telephone socket in my house. I have Sky Talk, Broadband and Sky Plus.
Just checked my main telephone socket and i have, a microfilter plugged into it with one one connection (my modem), and then I have another microfilter plugged into that containing my telephone connection.
So it goes like this. Socket > Microfilter (modem) > Microfilter (telephone line)
Is this correct? Because everything seems to be working fine! And had done since I've had Sky.
So, an hour ago, I removed the 2nd Microfilter (telephone), and plugged the telephone directly into the spare socket in the 1st Microfilter, and STILL everything's working fine!
So, what exactly do I need?
And what setup is the correct one?
Thanks in advance,
And sorry if it's very confusing!
- 16-02-11, 08:52 PM #2
You should only need one microfilter. The Sky modem's grey lead will plug into one socket and any telephone will plug into another.
What may help is to know if you have performed any checks in your test socket.
Also your profile doesn't indicate which telephone exchange you are using. Members are reporting that they are still experiencing problems in specific areas of the country, it might help to know if you are likely to be in one of the affected areas.
Sky are aware of this problem, but it is taking a long time to resolve.
Note: Sorry I meant to say "and any telephone will plug into the other."
Last edited by Scubbie; 16-02-11 at 09:06 PM. Reason: added note
- 16-02-11, 08:52 PM #3
- 16-02-11, 09:19 PM #4
Re: Micrifilters?My current download speed is on average 450kbps. I live 300 feet away from the main exchange.
How to get your router statistics
The phone will run through as many filters as you want to put on it, but normally one is enough. Unlike the router which will fail if run through more than one filter.
- 16-02-11, 09:52 PM #5
thanks a lot for the info everybody,
I'll try get more info asap. When on the phone to Sky they said they couldn't figure out a reason as to why I was getting such a poor download speed. They checked the Exchange (which is now updated in my profile 02871), near my house and all should be working as normal in theory.
Thanks for clearing up about the Microfilters, I do have the router and the telephone line running through the ONE filter now as suggested. Does my Sky+ have to be plugged in anywhere near this point or filter?
- 16-02-11, 09:58 PM #6
Here's the stats if it makes any sense to anybody:
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 18995 19078 0 434 1785 02:21:52
LAN 100M/Full 4219 3305 0 235 73 02:27:40
WLAN 11M/54M 19232 19621 0 1697 405 02:27:28
ADSL Link Downstream Upstream
Connection Speed 576 kbps 288 kbps
Line Attenuation 8 db 5 db
Noise Margin 31 db 31 db
- 16-02-11, 10:14 PM #7
It hasn't been reported that there are any issues with you area. Parts of North Wales, Northern England & Kent are definitely affected.
As for the Sky STB, that goes into the same port as your Telephone does on the Microfilter, not before the filter.
If it doesn't already come with a splitter, then using a splitter is fine.
It is very important that the microfilter is the first thing that is used in the telephone socket, with anything else plugging into the filter.
- 16-02-11, 10:20 PM #8
hmmm ok, i had initially a splitter giong into my microfilter. the telephonoe was going into the splitter, and the splitter into the microfilter. Now i just removed the splitter and plugged my phone directly into my microfilter. my Sky STB isnt plugged in at all..
- 16-02-11, 10:25 PM #9
- 16-02-11, 10:30 PM #10