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    internet drop out

    This is a discussion on internet drop out within the Sky Broadband help forums, part of the Sky Broadband help and support category; for the last couple of days my internet has been dropping out. mostly in the mornings, evenings seem to be ...

    1. #1
      markyb's Avatar
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      internet drop out

      for the last couple of days my internet has been dropping out.
      mostly in the mornings, evenings seem to be ok.
      anyway looking at my routers stats page i noticed that my noise level was low, and every few minutes it dropped to zero, upstream noise went up to 102 db and then router reboots, this was happening regular.
      anyway today i rang sky. i told him the problem and almost imediatley i noticed my noise level rising, strange
      anyway i was one step ahead of him ,and id already checked everything that was on his script.
      i was told that i should run router from main socket , yes yes yes i know that but ive been using from a long rj11 lead from the extension socket in the back bedroom and not had any problems as such .and that means i would have to connect my upstairs pc wireless, meaning i may get faster more stable speeds then loosing it with the slow g connection.
      i mentioned t he fact that due to skys t+cs sky users were being denied fast N connections .
      LOL he said to get a n adapter to use with a G router, after i said that it would only run at the g speed. he said it would work LOL
      anyway my connection seems stable at the moment, be interesting to see what happens in the morning.
      im going to try it in the master socket tomorrow and in the test socket as well
      also i was going to try the silent test line, as my mate said he had had similar problems and it turned out to be a faulty bt line and they replaced the master socket.
      as anyone got the number for this service for sky. i tried the one i was given 17070 but didnt find the options my mate told me about
      i was also thinking of getting a new faceplate that ive seen lots of people on here talking about, what do you recommend.
      with regards to using a n router, can a wirelesss router connect to the negear modem and give n speeds,
      or is it worth risking using a N router modem


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    3. #2
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      Re: internet drop out

      Quote Originally Posted by markyb View Post
      i know that but ive been using from a long rj11 lead from the extension socket in the back bedroom and not had any problems as such
      Could most likely be the issue.

      We need to see stats:

      How to get your router statistics

      Take them from your usual position, with the extension cable from the usual socket. Then take another set of stats from the test socket using the short grey dsl cable that Sky provided, not an extension rj11. Post both sets of stats up and we'll see if there's a difference.

    4. #3
      markyb's Avatar
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      Re: internet drop out

      this is stats from how ive been using it for years


      ADSL Link Downstream Upstream
      Connection Speed 5019 kbps 506 kbps
      Line Attenuation 46.0 db 28.5 db
      Noise Margin 8.1 db 3.9 db

    5. #4
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      Re: internet drop out

      Not the worst set of stats from the set-up you've got going on, but the upstream side doesn't look good. We need to see stats from the test socket, with no extension cables in use to the router - use the short grey dsl cable provided, to see if things look better.

    6. #5
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      Re: internet drop out

      ill try that in the morning. and post back

    7. #6
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      Re: internet drop out

      right ive tested the phone in the master test socket for noise and echo. that was clear
      not had chance to test pc yet.
      ill have to get wireless dongle off girlfriend and try it
      this morning router rebooted a couple times after db dropped to zero again, but at moment seems ok. but my speed dropped again

      ADSL Link Downstream Upstream
      Connection Speed 4093 kbps 605 kbps
      Line Attenuation 46.0 db 28.9 db
      Noise Margin 8.4 db 1.0 db

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      Re: internet drop out

      Sync Rate: 4093 Kbps 605 Kbps
      Max Rate: 8204 Kbps 666 Kbps
      Attenuation: 46 dB 28.9 dB
      SNR Margin: 8.3 dB 1 dB
      ADSL Mode: ADSL2+
      Channel: Fast
      Average Error Rate: 2770.89 CRC Errors/hr


      this is taken from the sky router tool page
      shows a lot higher sync speed

    9. #8
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      Re: internet drop out

      Problems with upstream noise are sometimes caused by a poor filter, try changing it, preferable to a non-Sky one.

      An N adapter will only connect to the Sky router at G speeds. Some of the Sky help agents really need to be educated.

      Many are having success with this cheap Tp-Link router piggy backed on to the Sky router.
      TP-Link TL-WR841N Wireless N Router Atheros: Amazon.co.uk: Computers & Accessories

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: internet drop out

      Quote Originally Posted by Isitme View Post
      Problems with upstream noise are sometimes caused by a poor filter, try changing it, preferable to a non-Sky one.

      An N adapter will only connect to the Sky router at G speeds. Some of the Sky help agents really need to be educated.

      Many are having success with this cheap Tp-Link router piggy backed on to the Sky router.
      TP-Link TL-WR841N Wireless N Router Atheros: Amazon.co.uk: Computers & Accessories
      thanks. im using tp homeplugs and just bought a tp wireless dongle

      right checked through the master socket, and guess what its the same.
      so much for not using a long modem lead

      this was pc a few mins ago on ext

      4093 460
      46db 28.5db
      8.9db 7.1db



      and straight after, via master socket, ok was using a wireless dongle to upstairs pc, as my old laptop is hopeless

      4093 605
      45.5 28.3
      8.9db 7.6

      ok so the upload is a touch faster
      but everything else is about the same
      so i just been out and bought a wireless dongle for nothing,
      easier to use the extension, unless someone can give me.some more tips
      just cant understand why my download is slower, but the noise levels are rising

    11. #10
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      Re: internet drop out

      If you have a Test socket plug it in there and try the stats.
      How to test your ADSL in the Master Test Socket

      Also try changing the filter, that may help with the dropping noise margin in your upstream, which seems to be the main problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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