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    Slow download speed

    This is a discussion on Slow download speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; My mother has the unlimted sky broadband package which is sky's fastest option, however, I am only achieveing 70-80 kb/s ...

    1. #1
      Leeee's Avatar
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      Unhappy Slow download speed

      My mother has the unlimted sky broadband package which is sky's fastest option, however, I am only achieveing 70-80 kb/s on any download. however if i go to "connect to a network", right click on my network and click status. It says my Connection speed is 54 mb/s. I have no idea what to do and I don't know much about this stuff. ):


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      Re: Slow Download Speeds

      Post your stats from the normal router position and from the Test socket
      How to get your router statistics
      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Slow Download Speeds

      First, can you post the stats from your connection:

      How to get your router statistics

      Can you also advise on how you have everything setup, e.g how many phone sockets are there/in use, wireless or wired, etc
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: Slow download speed

      sorry, but whats stats do you need?

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      Re: Slow download speed

      Also there are still current reports that some areas of the country are experiencing issues with a major problem that the Sky network is experiencing.

      Could you provide details for which telephone exchange she is at?

      The areas affected include North Wales, some areas of North England and Kent.

      If you do a quick search on this forum, you'll a lot of posts on this topic.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
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      Re: Slow download speed

      I have found losts of posts about this problem, tried every solution given and nothing. Im not sure if this will help but I've got these stats so far:
      DownStream Connection Speed 761
      UpStream Connection Speed 796

    8. #7
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      Re: Slow download speed

      Here are some more stats that I found:
      ADSL Link Downstream Upstream
      Connection Speed 761 kbps 796 kbps
      Line Attenuation 48.5 db 24.0 db
      Noise Margin 18.7 db 10.5 db

    9. #8
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      Re: Slow download speed

      Your connection is capped, please now post the stats from the test socket to see if it shows any reason for the cap.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: Slow download speed

      I have just unscrewed 2 white boxes looking like the ones on the diagram which shows where the test socket is, and there's nothing inside of them except wires..?

    11. #10
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      Re: Slow download speed

      Sorry if I'm not being very helpful with my feedback.. =/

     

     
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