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    Wont Connect any faster than 896kbps

    This is a discussion on Wont Connect any faster than 896kbps within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by vin Just Cause Did you find BT 's support to be any better than Sky's? When I ...

    1. #21
      Just Cause's Avatar
      Just Cause is offline Sky User Member
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      Quote Originally Posted by vin View Post
      Just Cause

      Did you find BT's support to be any better than Sky's?
      When I was with them I did think their support was sub-par but compared to Sky they are relatively very good.

      Worst thing for me is I work for a company with an award winning contact centre so I am used to high standards. I would rate BT (my experience) at 4/10 and Sky just don't get close to that.


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    3. #22
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      Very good point but then you have to put things into context BT Broadband has been around for years where as SkyBB is a new born baby with a hell of a lot to learn.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    4. #23
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      I do agree Wheelie, and sympathise with CS/TS staff who are not to blame. Saying that, its now 7 days since Tier 3 were supposed to contact me, and have just been told by Kevin at TS that it could be anything up to another 14days as they have a backlog. Theres probably more support being distributed on here than by Sky at the moment!

      It does stretch the patience a tad..

      G

    5. #24
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      I do agree Gary and I do feel for everyone who is having problems and I wish there was more that we could do on this site to help.

      What really gets to me and this comment isn't aimed at anyone its just what I think.

      There are far to many people expecting far to much from a band new ISP which has been really hammered for failing to meet peoples expectations from the off and from what I have seen on every forum I have visited everyone would seem to have rushed to sign-up just as I did to save money which is fine I don't blame anyone for that, but it would seem that the bulk of them never understood or even stopped to think about the possible problems they could or would have encountered in such a move and now an awful lot of people are regretting there move.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    6. #25
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      I understand your comment Ray but in all fairness Sky is a large company that acquired a decent, established ISP in easynet but they do not have the basics in place to support their new customer base. I could discuss this topic for ages but I won't bore anyone with a long winded opinion.

      Personally I didn't move to save money, I can only get connect which is a similar price to BT's offering. I moved because I was offered something from a company I have been a customer of for several happy years. I trusted them and what they offered.

      From that point it has been a downward spiral due to no-one having the experience, knowledge and willingness to take ownership of my call.

      Do I think they will sort a high percentage of the issues they have, yes eventually. Do I feel let down, yes. Do I feel like anyone takes ownership of my issues when I call Sky, definately not.

      I would love to be able to speak to second or third line support but I cannot. I cannot get passed the scripted first line firewall.

      I share your thoughts and would suggest to anyone thinking of moving to Sky to wait for several months until the new staff gain experience, the lines die down and the offering itself gets good reviews from customers on sites like this.

      Just my point of view.

    7. #26
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      A lot of the problems of new ISP's is demand from the public for their cheap packages. Anyone remember LibertySurf offering free evening and weekend internet access for a one off payment of 20. The demand was so great that you could never get connected and the company went bust after 8 months.

    8. #27
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      Yep have been quite a few of then.

      @Just Cause
      I know just what you mean but one small point I think you will find that Easynet are the network suppliers and UK Online ISP.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    9. #28
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      Ray, if you don't mind, can I ask you for your technical opinion on the following?

      I can download vishal's ftp file at anytime of the day at circa 400KB.
      I can only download from the web, or view webpages, at full speed in the early a.m. so far.

      Am I right in thinking that contention is not the issue giving that I can download the ftp file anytime at high speeds?

    10. #29
      Wheelie's Avatar
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      You are correct you will find most commercial ftp sites will give the best speeds due to the nature of the work they are designed to do, websites
      always tend to be a lot slower and downloads would depend on all kinds of things.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     
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