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    Internet dc when phone is on

    This is a discussion on Internet dc when phone is on within the Sky Broadband help forums, part of the Sky Broadband help and support category; So, yesterday i finally made a call about my slow internet. Now since i made that call and they reconfgiured ...

    1. #1
      imao's Avatar
      imao is offline Sky User Member
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      Internet dc when phone is on

      So, yesterday i finally made a call about my slow internet.

      Now since i made that call and they reconfgiured my line or whatever, everytime I turn my landline phone on, the internet disconnects, and when i turn it off, it turns back on.

      I called sky about this & mentioned about my recent reconfiguration of my line
      and they said "yeah about the reconfiguration, the connection speed will bounce around alot to try and find the best speed nearing the maxiumum that it can without making your broadband worse"

      And for the phone problem and they said "yeah we did a line test and there are no broadband errors from our side", they asked me to do a test socket on my main telephone and the socket is really old and the screws are litreally stuck in there and would not budge. So all they said was "Just hope for the best that it stops" <---Seriously.

      Anyone got any ideas on what the problem might be? I've changed all my microfilters (the microfilters should be be since they were all working yesterday..)

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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Internet dc when phone is on

      You have already raised this in your other thread. Raising it again in another thread will only confuse. Anyone who wants to reply here should look at this thread first, it will save the usual 'post your stats' request.

      really low speed


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

      Useful Utilites TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.



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