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    new sky connection from UKO

    This is a discussion on new sky connection from UKO within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Since uko is closing down, i had a good offer to go to sky, so i did. about 2 ...

    1. #1
      del0012003's Avatar
      del0012003 is offline Sky User Member
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      new sky connection from UKO

      Hi,
      Since uko is closing down, i had a good offer to go to sky, so i did.
      about 2 weeks ago i got switched to their servers, no physicall switch at the exchange since it's the same equipment,...
      I then called them and immediatly, they understood that all i needed was a few line adjustment and no dlm,...since i knew exactly how my line performs,...
      To my suprise the first thing they offered was fastpath so i was very happy and then all settings were put back as i used to have with UKO. This lasted for 10 days with minimal errors,...all great and very happy. a week ago my line was reset and since then every e-mail or phone call i do goes in circles. One minute they say my line in full of errors (not true) then they say they can not adjust any settings although they did in the first place, one minute later it's the d-link router,...
      I'm very disapointed as it seems that after the cooling period it's another story
      Phil.


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: new sky connection from UKO

      You need to post your router stats on here if you are after some advice/assistance.

      How to get your router statistics

      How to test your ADSL in the Master Test Socket

    4. #3
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: new sky connection from UKO

      They could be offering the same connections to UKOL customers as they had before but otherwise you shouldn't be on fastpath as Sky don't offer it
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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