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    Same exchange, Same line, Different Speed

    This is a discussion on Same exchange, Same line, Different Speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; I recently was put in a position where Sky had taken over UKOnline and I was forced to make a ...

    1. #1
      dozi's Avatar
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      Same exchange, Same line, Different Speed

      I recently was put in a position where Sky had taken over UKOnline and I was forced to make a choice between sky and an alternative provider. I chose sky purely as it had 6 months free. However, all is not as it should be....

      I use the same exchange, the same line, the same router and by my understanding the same LLU equipment at the exchange yet my speed is signficantly slower.

      My line went live on the 1/1/11 and I used to get on UKOnline 1.1 meg a second download. Now with sky I get 700k.

      Has anybody got any ideas as to how this can be corrected ?

      ADSL Link Downstream Upstream
      Connection Speed 7127 kbps 798 kbps
      Line Attenuation 40.0 db 21.3 db
      Noise Margin 8.5 db 6.0 db


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    3. #2
      Scubbie's Avatar
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      Re: Same exchange, Same line, Different Speed

      #Take a look at this section within this forum.

      Looking at the tool to see your potential line speed your line is capable of, you should expect between 8-9Mb d/l speed, so I guess there are some things you can do.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      dozi's Avatar
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      Re: Same exchange, Same line, Different Speed

      thanks scubbie, i have checked my master socket which has the correct faceplate. This is the socket that the router is plugged into. I have isolated all my other internal lines and still my sync speed isn't what it was with ukonline - using the same line, exchange, llu equip, and router.

      is it possible that i have been capped ? i say this as i have manually set my snr telnetting into the router and it doesn't seem to adjust the sync - this used to work a charm when i was on ukonline contract.

    5. #4
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      Re: Same exchange, Same line, Different Speed

      Capped at 7168/800 on adsl2plus (or at least it looks like it), presumably by DLM. Sky's lowest target SNR is 7db, so you're not likely going to get the sync speed that you had on UKOL, but you do have room for a little more speed if you call Sky on 08442410515.

    6. #5
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      Re: Same exchange, Same line, Different Speed

      well i have spoken with sky, apparently i am not capped and there is nothing they can do apart from another DLM ? i can't even cancel my contract even though the service i am getting is not that which i was getting previously with UKOnline.

      so another DLM they are doing - the one they did when I joined started on the 1st jan and went through to the 6th january (not ten days) - and if this returns a lower sync speed than the one i am currently on i shall be hugely unhappy with sky's provision.

      point of note their customer services - an irish guy i was speaking with was very helpful, or appeared to be...

    7. #6
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      Re: Same exchange, Same line, Different Speed

      No real point in running another training period. I'd be surprised if you couldn't get at least 7616-8192kbps on g.dmt.

    8. #7
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      Re: Same exchange, Same line, Different Speed

      well they guy at sky said he can't help and he can't raise a ticket as the line is working ?? apparently according to sky they don't even have any kit in my 01909 exchange

    9. #8
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      Re: Same exchange, Same line, Different Speed

      Well, that's a new one. A customer calling with a slow speed and the advisor can't help 'because the line is working'.

      Sky's target SNR is 7db, so you're really not going to get much of a difference. However, from the stats it would appear you could push out at least a little more. Call back through and ask for tier 1 to call CST to see if anything can be done - it literally takes a couple of minutes, so no need for a ticket to be raised.

    10. #9
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      Re: Same exchange, Same line, Different Speed

      well i called back, the Tier 1 spoke with CST and they have looked at the line and agree i should get 10 meg. They are going to do a DLM check over the next 10 days...to see where it settles down at and then i am to call them back ...

      takes me well away from my 14 day cancellation period!

     

     

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