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    Low download speed and noise on phone line

    This is a discussion on Low download speed and noise on phone line within the Sky Broadband help forums, part of the Sky Broadband help and support category; I posted a topic on here last month about my download speed having dropped from 2m/s down to 300k. In ...

    1. #1
      fantasticdave's Avatar
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      Low download speed and noise on phone line

      I posted a topic on here last month about my download speed having dropped from 2m/s down to 300k.

      In it I said I had tried everything and went through a lot of it with some from sky helo line, including using the test socket and only having the filter to modem to ethernet to pc.

      I put up my diagnostics and said that when the modem is plugged into the fliter, there is noise on the phone line.

      The outcome that was decided was that I needed a new router. I called sky and organised this. This arrived yesterday, I set ity up and I still get the same problem.

      My download speeds are 500k max and I have sky unlimited and sky have tested my line and I should be getting 10m.

      My phone line is clear until I plug the router in and then I get noise.

      The only thing I can think of is that there is some problem where internet traffic is effecting the master socket.

      Does anyone have any ideas?


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Low download speed and noise on phone line

      1. Try another phone. If no noise, phone is the issue
      2. Try another filter (obvious, I know)
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Low download speed and noise on phone line

      Quote Originally Posted by IWasNotTheEnemy View Post
      1. Try another phone. If no noise, phone is the issue
      2. Try another filter (obvious, I know)
      I have tried about 5 filters. I will try another phone, but I don't think its the issue as without it, download speeds are only 1/4 of what they were

    5. #4
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      Re: Low download speed and noise on phone line

      Just to confirm:

      - You have no landline issues/noise when the phone is plugged directly into the test socket?
      - You've tried just a filter into the test socket with the short grey dsl cable going to the router and the phone connected to the filter. You still get noise when the set-up is like that?
      - Also, you've changed every single piece of equipment from the replacement equipment Sky sent (router, PSU, filters, dsl cable)?

    6. #5
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      Re: Low download speed and noise on phone line

      Quote Originally Posted by User05 View Post
      Just to confirm:

      - You have no landline issues/noise when the phone is plugged directly into the test socket?
      - You've tried just a filter into the test socket with the short grey dsl cable going to the router and the phone connected to the filter. You still get noise when the set-up is like that?
      - Also, you've changed every single piece of equipment from the replacement equipment Sky sent (router, PSU, filters, dsl cable)?
      I have changed everything if the PSU is the power?

      I havent re-tried the test socket for noise, but will tonight, but I know that the broadband speed didn't improve when I connected the router solely to the test socket

    7. #6
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      Re: Low download speed and noise on phone line

      Yeah, PSU is the power supply unit.

      Post up a set of stats from the test socket, just to have a look, with just the router connected and not the phone.

    8. #7
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      Re: Low download speed and noise on phone line

      It might not as you might be capped, posting your stats would confirm this
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #8
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      Re: Low download speed and noise on phone line

      Quote Originally Posted by IWasNotTheEnemy View Post
      It might not as you might be capped, posting your stats would confirm this
      I will post my stats up when I get home. I don't think I am capped as I have called sky up a few times and they have sent me a knew router to try and fix the problem and having it capped wouldn't explain the noise on the phone line.

    10. #9
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      Re: Low download speed and noise on phone line

      No, but when there are issues CST normally cap the line to sort it out whilst the main issue is getting fixed
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
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      Re: Low download speed and noise on phone line

      These are my stats with only the router plugged into the test socket -

      ADSL Link Downstream Upstream
      Connection Speed 4543 kbps 606 kbps
      Line Attenuation 29.0db 19.7db
      Noise Margin 7.8db 6.5db

     

     
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