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    Low download speed and noise on phone line

    This is a discussion on Low download speed and noise on phone line within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have posted a more detailed set of figures before, but can't seem to remember or find out how to ...

    1. #11
      fantasticdave's Avatar
      fantasticdave is offline Sky User Member
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      Re: Low download speed and noise on phone line

      I have posted a more detailed set of figures before, but can't seem to remember or find out how to do it with my new router


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    3. #12
      fantasticdave's Avatar
      fantasticdave is offline Sky User Member
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      Re: Low download speed and noise on phone line

      Just had a BT engineer out. He thought there was a high restistance fault on the line as we getting noise when router not connected and could here router when connected.

      He went up the pole outside the house and came in re-tried the line. There is now no noise on the phone line, but the internet download speeds have dropped to 300k and my stats are now -

      Connection Speed 3072 kbps 412 kbps
      Line Attenuation 25.5db 14.2db
      Noise Margin 32.9db 26.5db

    4. #13
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Low download speed and noise on phone line

      You're now showing the true stats and that the line is insanely capped so get on to Sky and they'll boot you up to around 16Mbps

      And your download should be 300KB/sec, not Kb, currently
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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