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    Joined Sky from BT, download speed is awful

    This is a discussion on Joined Sky from BT, download speed is awful within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi guys Posting this on behalf of my dad, I persuaded him to join Sky BB as I switched to ...

    1. #1
      jamesmark's Avatar
      jamesmark is offline Sky User Member
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      Joined Sky from BT, download speed is awful

      Hi guys

      Posting this on behalf of my dad, I persuaded him to join Sky BB as I switched to them and have been very happy. He was with BT and staying appx 4km away from the exchange he got a connection of around 3mbs. It has been stable since upgrading from the old 512kbps all those years ago and has never had any issues.

      He joined Sky about 8 weeks ago and is currently connected it 2624 down and 512 up. Now for my dad that is fine as he is 60+ and does not download.

      Now to the problem, although Sky say he is connected at that and so does the router, his downstream is awful and never goes over 30kps (currently trying to DL from Zonealarm), internet is very poor no matter what site he goes to and using speed test sites i.e. speedtest.net they all confirm DL at avg 25kbps and upload avg 50kbps.

      So his Down speed is the only thing affected as his upspeed is about spot on. The router is connected to the socket where the phone line comes in and I have changed the cable and filter to the new ones supplied by Sky (no effect).

      Sky say it is nothing to do with them and to contact BT (line rental still with them), just after a bit of guidance really before I start playing ping pong between Sky and BT on whose fault it is.

      Please see attached his stats re noise etc.

      Thanks for reading and thanks in advance

      Mark
      Attached Thumbnails Attached Thumbnails Joined Sky from BT, download speed is awful-connection.jpg  


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    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is online now Sky User Moderator
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      Re: Joined Sky from BT, download speed is awful

      Well firstly with that line attenuation and Noise Margin, he should connect at lot higher than what he is, so he mus be capped by sky. This is probablyue to noise on the line which is probably also he reason for the low dl speed.

      Have you tried connecting to the TEST socket directy by removing the bt face plate.

    4. #3
      jamesmark's Avatar
      jamesmark is offline Sky User Member
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      Re: Joined Sky from BT, download speed is awful

      Test socket is the only thing I forgot to do, however it will be checked.

      I have reset the router too, done the usual turn on and off.

      He should not be capped as he in on the unlimted package and not connect??

    5. #4
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Joined Sky from BT, download speed is awful

      Usage won't be capped but connection speed can be
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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