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    Its been superb but tonight its awful

    This is a discussion on Its been superb but tonight its awful within the Sky Broadband help forums, part of the Sky Broadband help and support category; It could be an 'unknown' problem at Sky's end if they've not cottoned on to the tickets opened with the ...

    1. #31
      IWasNotTheEnemy's Avatar
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      Re: Its been superb but tonight its awful

      It could be an 'unknown' problem at Sky's end if they've not cottoned on to the tickets opened with the same symptoms...hopefully someone will take the initiative and follow it up
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    3. #32
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      Re: Its been superb but tonight its awful

      Quote Originally Posted by welshviking View Post
      I agree

      I told them these 5 things

      Broadband very slow between 7pm and 11pm,

      High pings and low throughput,

      My set up is the same as it always has been, nothing has changed,

      Only affected in the evenings and only recently started happening,

      Plenty of reports of the same problems in my area on this forum and sky's own forum.

      The lady was actually very nice and helpful but kept saying that this problem is not a known problem, but will email someone to ring me tomorrow (maybe you might know which dept she would of emailed for me)
      Are you positive that you were speaking to CST? it does sound to me that you may have gotten tied up in tier1!

    4. #33
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      Re: Its been superb but tonight its awful

      Quote Originally Posted by jayhab View Post
      Are you positive that you were speaking to CST? it does sound to me that you may have gotten tied up in tier1!
      No i am not certain it was CST, i know that someone is suppose to be ringing me back tomorrow, i will ask who they are then...Thanks for your help anyway


    5. #34
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      Re: Its been superb but tonight its awful

      You must get through to CST, its unlikely any frontline agents are going to have been briefed or are sharing any open ticket knowledge! The trick is to NOT GET STUCK TALKING TO TIER 1, explain that nothing physical has changed and you would like to speak to CST.

    6. #35
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      Re: Its been superb but tonight its awful

      Quote Originally Posted by jayhab View Post
      You must get through to CST, its unlikely any frontline agents are going to have been briefed or are sharing any open ticket knowledge! The trick is to NOT GET STUCK TALKING TO TIER 1, explain that nothing physical has changed and you would like to speak to CST.
      Ok thanks, what actually does CST stand for so at least i can sound like i know what i am asking for ?

      Ok ignore that question....... Customer solutions team i think

    7. #36
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      Re: Its been superb but tonight its awful

      That is correct
      -------------------------------------------



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    8. #37
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      Re: Its been superb but tonight its awful

      Just seen this on Sky's official forum, looks like they've now identified that there is an issue in North Wales and the North West.

      Sky Help Forum - Slow, every night after 7pm - Page 11 - Help & Support from the Official Sky Forum

     

     
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