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    Connection problems - noise ADSL line?

    This is a discussion on Connection problems - noise ADSL line? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Sounds like a faulty router to me....

    1. #11
      BritBrat's Avatar
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      Re: Connection problems - noise ADSL line?

      Sounds like a faulty router to me.


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    3. #12
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      Re: Connection problems - noise ADSL line?

      Thanks both, sorry if I rambled a little! We only have a corded phone, and ive borrowed a brand new BT phone from work through the testing - same results so phone in the clear. Have tried 5 filters, and two ADSL cables - same results - but not had a new router yet. i'll get onto Sky, get a router and try that.
      Also, phone into test socket doesnt have the noise now, so think the BT O guy fixed that part with the broken wire outside, and I have a data/dsl prob creating the other / current prob.

      Will do the router and feedback. thanks for speedy replies

    4. #13
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      Re: Connection problems - noise ADSL line?

      if your getting a fax tone on the line as well as noise when the router is plugged in then it will be the DSL cable causing the problem... probable some kind of rectified loop on the twisted pair. sky can send one out but it takes 3-5 working days or you can get one from any pc shop.

    5. #14
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      Re: Connection problems - noise ADSL line?

      Hi - just to be safe i've ordered 2 x adsl nation filter's (the XF-1e) and a pucker RJ11 dsl cable - to rule the out. i've tried 5 different sky filters all the same, and two standard DSL cables.
      Will talk to sky on the router after that and keep an eye out on the crackle when just the phone is in the test socket. Cheers for all the help, will feedback.

    6. #15
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      Re: Connection problems - noise ADSL line?

      This sounds very similar to what I am going through at the minute and its gone on for months.

      I have a lot of noise on the line with the router is plugged in and a very small amount if not. I have been on the phone to sky for about 3 hours in total over about 10 calls and had a off duty bt engineer come out to my house.

      Just got a new router from sky and problem persists. Sky now saying its a BT problem, but I am scared to get anyone out incase they can't find anything

    7. #16
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      Re: Connection problems - noise ADSL line?

      i have the same problem. and sky always fob me off. they are a waste of time

    8. #17
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      Re: Connection problems - noise ADSL line?

      Do you with the problems also have the phone service?

      I have come across this before from an O2 user.
      Forget that, senior moment memory. :-)

    9. #18
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      Re: Connection problems - noise ADSL line?

      Hi,

      Go back to test socket try 2 x phones etc in there if the noise is still apparent then it's nothing internal and contact sky again being in the test socket rules out the internal wiring (thereofre rules out possible charges) as the router/dsl cable are sky's. I know it can't really be the handset but trying a second one puts your mind at rest 100%. After this contact sky again have it esclated to CST and they will send another engineer. Id also ask for a new router as well CSt should send you one out under the circumstances and the fact your re-reporting a fault

    10. #19
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      Re: Connection problems - noise ADSL line?

      thanks for all the help. Still have a crackle for about the first minute I pick the handset up (tried two phones, wired one new BT phone) in the test socket. I called this morning and Sky told me that as the Openreach engineer only fixed the wiring a week ago it takes up to two weeks for the crackle to clear down the line??? surely that cant be right? Please advise!

      My new filtes and dsl cable didnt stop the modem noise so Sky have agreed to send a router as well. Will try that and report back in mid week.

      What a mission!!

    11. #20
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      Re: Connection problems - noise ADSL line?

      one more thing, when I get a dial tone (pick up the handset) via the filter the router dsl light flashes like mad - goes when I put it down. Is that normal?

      Hoping the router resolves it all, and crackle goes as above.

     

     
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