OK, I've had a slowing internet connection for a couple of months now. I was getting around 14Kbps which dropped to 11k, then 10k now 8k and 9k. I'm also losing sync more often than I think I should. Now I've just done a speed test on bandwidthtest.co.uk and got just over 2meg/sec!

Here are my stats.

ADSL Link Downstream Upstream
Connection Speed 9563 kbps 1114 kbps
Line Attenuation 31.5 db 19.5 db
Noise Margin 7.5 db 8.5 db

Should I be getting more than that with those stats?

I've removed the front plate and connected straight into the test socket and still get the same stats (ish). I have no other devices than one phone connected and the BB. I've tried different filters, same thing. Last night I used the BT line tester, and according the (robot) woman I spoke to, my line is fine.

Who should I contact? I'm on Sky talk so I don't think BT are going to to interested in fixing anything for me. If I do phone Sky, any pointers on what I should say / ask for?

Any help appreciated.

Thanks.

Oh and I've tried two other routers, same thing.

Thanks.

EDIT - Here are my router diagnostics

ppp0 Link encap:Point-Point Protocol
inet addr:94.6.205.42 P-t-P:89.200.128.26 Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
RX packets:2930785 errors:0 dropped:0 overruns:0 frame:0
TX packets:1991324 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:3
RX bytes:2724673543 (2.5 GiB) TX bytes:240882282 (229.7 MiB)

Uptime 21438.33 19211.80
Wan up 31.10 18.83
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: FAST, Upstream rate = 1114 Kbps, Downstream rate = 9563 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 7.6 8.3
Attn(dB): 31.5 19.5
Pwr(dBm): 19.0 12.3
Max(Kbps): 11792 1157
Rate (Kbps): 9563 1114
G.dmt framing
K: 149(0) 16
R: 10 14
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 59 15
B: 148 15
M: 1 8
T: 2 7
R: 10 14
S: 0.4968 3.6410
L: 2560 312
D: 64 8
Counters
SF: 47638 48068
SFErr: 243 4371
RS: 6193046 844466
RSCorr: 32318 151479
RSUnCorr: 290 0

HEC: 173 53029
OCD: 0 0
LCD: 0 0
Total Cells: 17371349 649517076
Data Cells: 1669108 1482723523
Drop Cells: 0
Bit Errors: 0 2558438

ES: 288 1458
SES: 92 333
UAS: 91 5076
AS: 770

INP: 1.00 1.43
PER: 16.14 16.72
delay: 7.95 7.28
OR: 32.20 10.04

Bitswap: 133 11

Total time = 5 hours 57 min 18 sec
SF = 1317586
CRC = 7728
LOS = 4
LOF = 36
ES = 288
Latest 1 day time = 5 hours 57 min 18 sec
SF = 1317586
CRC = 7728
LOS = 4
LOF = 36
ES = 288
Latest 15 minutes time = 12 min 18 sec
SF = 45714
CRC = 234
LOS = 0
LOF = 0
ES = 119
Previous 15 minutes time = 15 min 0 sec
SF = 54130
CRC = 958
LOS = 1
LOF = 9
ES = 14
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55616
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55677
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55616
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 1
Last Retrain Reason: 1
ChipSet Vendor Id: BDCM:0x 0
ChipSet VersionNumber: v10.03.09
ChipSet SerialNumber: