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    Help! Sky Broadband only works when phone is in use / when phone is disconnected!

    This is a discussion on Help! Sky Broadband only works when phone is in use / when phone is disconnected! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi everyone, I really, really hope you can help here! My situation is getting desperate! I've been trying to figure ...

    1. #1
      twwilcock's Avatar
      twwilcock is offline Sky User Member
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      Question Help! Sky Broadband only works when phone is in use / when phone is disconnected!

      Hi everyone, I really, really hope you can help here! My situation is getting desperate! I've been trying to figure it out for a month!

      I have the most bazarre issue where by broadband only works when:

      (a) I'm on the phone or
      (b) when the phone line isn't plugged into the phone.

      This is what I have:

      - Sky broadband router (D-link)
      - BT Graphite 2500 phone

      I have a micro filter (which I know works) plugged into the master socket. The router is plugged into that as well as the phone line. When I tried my mum's really old BT phone, the broadband then worked as it should. I then got excited and gathered I just needed to get a BT branded phone to replace my Panasonic phone. However, I'm getting exactly the same result.

      The weird thing is, even when the phone isn't plugged into the power socket in the wall, and I connect the phone line from the micro filter into the phone, the broadband loses it's connection! Really weird.

      Can anybody help? Thank you so much


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Help! Sky Broadband only works when phone is in use / when phone is disconnected!

      I would try a different filter to start with, just in case. Does your master socket have a test socket section?
      How to test your ADSL in the Master Test Socket

    4. #3
      twwilcock's Avatar
      twwilcock is offline Sky User Member
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      Re: Help! Sky Broadband only works when phone is in use / when phone is disconnected!

      Hi it does have a test socket although I've tried this. I get the same result. I also know the filter is ok because it works when I tried my mum's phone!

    5. #4
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      Isitme is offline Sky User Moderator
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      Re: Help! Sky Broadband only works when phone is in use / when phone is disconnected!

      It looks like you have a faulty phone or a faulty filter. Just because the filter works with one phone does not mean that it is 100% OK. What you can try is plugging another filter into your existing one so that the voice line is double filtered and try that. If it works OK, get yourself a good quality filter, the Sky ones are quite often poor quality.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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