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    Keep getting disconnected due to light on sky hd box?

    This is a discussion on Keep getting disconnected due to light on sky hd box? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Whenever the yellow light comes on my sky hd box, my internet disconnects and i can only reconnect after the ...

    1. #1
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      Keep getting disconnected due to light on sky hd box?

      Whenever the yellow light comes on my sky hd box, my internet disconnects and i can only reconnect after the light has gone.
      My phone line is plugged and my internet extension in the same socket (only have one)
      Theres never been a problem untill 2 weeks ago untill the light just kept coming on. Its really annoying, it happens almost every 15 minutes.
      Does anyone have any ideas how i can stop this from happening?


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    3. #2
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      Re: Keep getting disconnected due to light on sky hd box?

      Make sure the filter is first on the socket and not the splitter that goes to your sky tv box.

    4. #3
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      Re: Keep getting disconnected due to light on sky hd box?

      I have my phone extension in (phone is upstairs with the router), then the sky phone line thing in that (sorry, noob here)
      Is that fine?

    5. #4
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      Re: Keep getting disconnected due to light on sky hd box?

      Where is your Sky tv box line plugged in? Everything going onto the line should go by one of the filters that sky sent with the router. If anything is plugged into the line without going into a filter you will get issues.
      Can you remove everything from the line except the router for testing and get a set of stats?
      How to get your router statistics

    6. #5
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      Re: Keep getting disconnected due to light on sky hd box?

      Ill tell you how everything is connnected.
      I have a master socket downstairs.
      There are two things plugged into that.
      My sky phone line
      and my phone line extension.

      The sky box is downstairs in the same room with the master socket.
      The router + phone is upstairs connected through a phone line extension which runs through downstairs - corridor - living room.

    7. #6
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      Re: Keep getting disconnected due to light on sky hd box?

      You should have a microfilter connected between the Master socket and your Sky Box.


    8. #7
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      Re: Keep getting disconnected due to light on sky hd box?

      Yep as in post 2, you need to make sure a filter is plugged in before the sky tv adaptor. The problem here is your use of an extension which is going to make it difficult to filter everything properly.

     

     

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