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    Speed changed from 4 meg to 2 meg

    This is a discussion on Speed changed from 4 meg to 2 meg within the Sky Broadband help forums, part of the Sky Broadband help and support category; Good afternoon all, My speed has been 4 meg for about two years, last week it has suddenly gone down ...

    1. #1
      triops's Avatar
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      Unhappy Speed changed from 4 meg to 2 meg

      Good afternoon all,

      My speed has been 4 meg for about two years, last week it has suddenly
      gone down to 2 meg. Could sky be throttling my speed?

      Stats:
      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 796 kbps
      Line Attenuation 41.0 db 24.9 db
      Noise Margin 24.1 db 12.0 db


      Thanks for any suggestions

      Phil
      Last edited by triops; 27-11-10 at 02:00 PM.


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    3. #2
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      Re: Speed changed from 4 meg to 2 meg

      It should be much higher than 4 Mb, more like 9+Mb. Call Sky and ask them to reconfigure your line. Tell them you have made line improvements, even if you haven't, there is less chance of being fobbed off. Ask to be put through to the Customer Solutions Team if Tier 1 say it can't be done.

      TomD


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      Re: Speed changed from 4 meg to 2 meg

      have you tried restarting the router?

      i noticed mine had dropped last week down to 3mb after rebooting it was back up to 5mb as it previously was

    5. #4
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      Thanks for the advice, I rang Sky and they increased my speed to 6 meg
      Cheers
      Phil

     

     

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