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    lost speed since coming back from holiday

    This is a discussion on lost speed since coming back from holiday within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi guys had help and advice a few times on here so hopefully you can sort me out again. switched ...

    1. #1
      burnie's Avatar
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      lost speed since coming back from holiday

      hi guys had help and advice a few times on here so hopefully you can sort me out again.
      switched off my router for a few weeks when on hloiday and on my return i switched it on again, checked my stats and everything was as before.
      Connection Speed 16381 kbps 765 kbps
      Line Attenuation 29 db 15 db
      Noise Margin 7 db 15 db
      above stats are only copy i have, the upload was over 900 kbps

      checked it today and i have lost over 1500 kilobits ps
      stats are now
      Connection Speed 14668 kbps 944 kbps
      Line Attenuation 29 db 16 db
      Noise Margin 10 db 11 db

      is there anything i can do before doing the dreaded call to sky
      cheers for help.


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: lost speed since coming back from holiday

      Plug in the test socket assuming you have one. Looks like you've been through DLM as your upstream has increased. Does it make that much of a difference in real world use, though?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: lost speed since coming back from holiday

      done all the steps i have done before and my upstream has been that speed for months though

    5. #4
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      Re: lost speed since coming back from holiday

      You might find that DLM is still running, you have enough noise margin in hand to get your speed back.

      It is possible if you switched your router off while you were away, DLM thought there was a problem and kicked in again. Check your account and see if your line is training.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: lost speed since coming back from holiday

      checked my account and this what it says:
      Line connection testing completed on 11/10/2010

      Download Speed
      Your connection has been set to a download speed of up to
      16.0Mb (16384Kb)

      Upload Speed
      Your connection has been set to an upload speed of up to
      1.0Mb (1024Kb)

    7. #6
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      Re: lost speed since coming back from holiday

      Then something else is the issue...hmmm
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
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      Re: lost speed since coming back from holiday

      If that is correct, you should get your speed back by rebooting. Try a full resync by switching of the power to the router for a minute then back on again.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: lost speed since coming back from holiday

      rebooted and gained most of it back, maybe leave it for a few days to see if it settles
      Connection Speed 15765 kbps 944 kbps
      Line Attenuation 29 db 5 db
      Noise Margin 7 db 11 db

    10. #9
      Isitme's Avatar
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      Re: lost speed since coming back from holiday

      You might find your noise margin is higher in the morning, if it is a reboot will probably get more back, but it may drop out when the noise increases in the evening.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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