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    Is it worth badgering them some (plenty)?

    This is a discussion on Is it worth badgering them some (plenty)? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok, so, miles from exchange, post office managed line ( bt i presume), with Sky providing unlimited broadband, always connected ...

    1. #1
      Native's Avatar
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      Question Is it worth badgering them some (plenty)?

      Ok, so, miles from exchange, post office managed line (bt i presume), with Sky providing unlimited broadband, always connected at around half a meg.
      V.sad , but understood the reasons.

      A few months ago, took Sky talk, no great shakes, still around the same 480- 560kb.

      A couple of weeks back, connection went down for three days, not just me (apparently) but some Sky users in my area. After reconnection, synced up at 860kb. Woohoo says i, expecting it to drop quickly. This it didn't do. Still 860 the next day, and the next day, and.. no. On the fourth day the connection had dropped to 6sumthin'. Over the course of that day, still dropping.. 500..440...336. Oh-oh.

      So, as it stands today (see attached)

      Called 'em up, nice bloke in tier 2 does all the usual stuff then decides the router must be borked. The new one will be arriving monday, promises that if that doesn't solve the problem, then a bt engineer will be dispatched forthwith.

      Having logged into the MySky thang this afternoon, i discover that the "connection testing" only just ended (16th) and that the line speed has been set to 0.4mb (384kb).

      My question (finally!) is this; Is there anything that can be done to improve the speed of this connection (even back to what it was), i.e. is it worth dragging them over the coals and what is the best, realistic speed i could expect to get?

      Thanks in advance for any input,
      Regards, Mick.
      Attached Thumbnails Attached Thumbnails Is it worth badgering them some (plenty)?-sky-router-stats.jpg  


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    3. #2
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      Re: Is it worth badgering them some (plenty)?

      You must have a fault somewhere, you are bearly handing onto that connection.

      Get the stats again from the TEST socket:- How to test your ADSL in the Master Test Socket

      Ensure all phone sockets are filtered properly and also, check for noise on a corded phone.

    4. #3
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      Red face Re: Is it worth badgering them some (plenty)?

      ..wooo. I swear i did that a few days back with no discernable difference, but now..

      Well, i guess i'm happy it's sorted, even tho' i feel quite foolish

      .. however.. Do you think i should revert it back and let the bt engineer come out?

      Thanks, Mick.
      Attached Thumbnails Attached Thumbnails Is it worth badgering them some (plenty)?-sky-broadband-router.jpg  

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      Re: Is it worth badgering them some (plenty)?

      Only if you want to run the risk of being charged for the call out, if the problem is within your internal wiring then that could happen.

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      Re: Is it worth badgering them some (plenty)?

      Ah.. good point. Just thought the engineer may improve things even more (getting greedy!)
      Thanks again.

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      Re: Is it worth badgering them some (plenty)?

      He may well do and it would be worth him having a look to see if there was anything he could do, maybe if you let him come and tell him that you have had some intermittent noise on the line during poor weather, that way he couldn't say for certain that the fault was in your premesis and may just do a full check to see if there is anything that could be done with the external line.

      Still, I suppose they may consider charging you if they find nothing wrong, you would have to decide if you wanted to take that risk

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      Re: Is it worth badgering them some (plenty)?

      Well,
      Another day, same ol' story.
      Back down to 134kb only this is plugged into the test socket. Stats attached.

      Figure that the bt guy is a must, and i wondered, even if he found that the fault was my side of the divide, can he charge me if Sky were the ones whol called him in?
      Attached Thumbnails Attached Thumbnails Is it worth badgering them some (plenty)?-sky-broadband.jpg  

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      Re: Is it worth badgering them some (plenty)?

      My advice would be to await the new router and change over all the equipment (filters, router, psu, dsl cable). If you can confirm that you're still dropping sync and speeds are fluctuating from the test socket with the new equipment, then you can be confident you won't face any charge whatsoever from an Openreach visit.

      On the other hand, if the router fixes it, then happy days. If not, call Sky back up and they'll book a broadband engineer visit.

    10. #9
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      Re: Is it worth badgering them some (plenty)?

      Yes they can, Sky will tell you that if the fault is within your property then you will be charged.

    11. #10
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      Re: Is it worth badgering them some (plenty)?

      I'm a similar distance from the exchange as you and my speed is a lot better than you are getting and has been since I have been with Sky

      ystem Up Time 817:40:23
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 19029051 24142961 0 1274 1303 817:38:47
      LAN 10M/100M 14288264 12182093 0 851 704 817:40:20
      WLAN 11M/54M 7681157 5403493 0 1509 952 456:08:55

      ADSL Link Downstream Upstream
      Connection Speed 3296 kbps 412 kbps
      Line Attenuation 61.0 db 38.0 db
      Noise Margin 5.6 db 15.5 db

     

     
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