Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 5 123 ... LastLast
    Results 1 to 10 of 41

    My wirless connection says connected but has status no internet access

    This is a discussion on My wirless connection says connected but has status no internet access within the Sky Broadband help forums, part of the Sky Broadband help and support category; Please help this is proper stressing me out now and Sky Technical Support keep saying it is a problem with ...

    1. #1
      jimmy_hugh's Avatar
      jimmy_hugh is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      My wirless connection says connected but has status no internet access

      Please help this is proper stressing me out now and Sky Technical Support keep saying it is a problem with my computer and a windows 7 fault. But I restored my system from when connection was working and still the same.

      This has been going on since the beginning of November now when i connect to my wireless connection it says I am connected but no internet access so i can't view pages.

      Sky have sent me new router this week but still the same problem with all lights green and saying I am connected but status on the wirless connection box says no internet access. Please help because Sky dont seem like they want to help just keep doing the same trouble shooter things for me then say it is a problem with my computer.

      Has anyone got any ideas what this problem could be?


    2. Advertisement
    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: My wirless connection says connected but has status no internet access

      It most likely is a problem with your computer. The first thing to try, to rule out software problems, is starting in Safe Mode with Networking. The easiest way to do this in Win 7 is to press the Windows Key and type msconfig and hit enter. Now click the Boot tab and Select Safe Boot and Network, click Apply and boot your PC. When it restarts, try to connect to the internet.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      jimmy_hugh's Avatar
      jimmy_hugh is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: My wirless connection says connected but has status no internet access

      Ok thanks for that I will try this when I get home. If that don't work what do you reckon the problem could be and if it does work what does that mean ? And how can i get it back working in normal mode?

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: My wirless connection says connected but has status no internet access

      If it does connect in Safe Mode, it means your software, firewall or AV is stopping the connection. These would have to be configured to allow the connection.

      One other thing you should check is that you have the latest drivers for your wireless card. Don't believe Windows when it says you have the latest. Go to the manufacturers site and get the latest ones from there and install them.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      jimmy_hugh's Avatar
      jimmy_hugh is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: My wirless connection says connected but has status no internet access

      Also i tried connected to another laptop last night and it did the same thing saying the router is connected but no internet access!

      Would you have any idea why this would do it on another laptop as well?

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: My wirless connection says connected but has status no internet access

      Also i tried connected to another laptop last night and it did the same thing saying the router is connected but no internet access!
      That would have been useful information to put in your first post. If you are getting the same result with different machines it is probably not the machines that have the problem.

      Can you connect with an ethernet cable?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      jimmy_hugh's Avatar
      jimmy_hugh is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: My wirless connection says connected but has status no internet access

      I have tried with ethernet cable and same result a nothing I should of put for you is sometimes it does give me access to internet then other times it doesn't.

      Like this morning when I woke up I turned my router on and it was working with my computer. Then my girlfriend has just said she turned computer off to go out came back and it started doing the same thing connected but no internet access.

      It really is doing my head in and Sky just seem to do the same things over and over when i phone them.

    9. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: My wirless connection says connected but has status no internet access

      It looks like you have a fault on your line or at the exchange. When you get home go into the settings and see if the Status page shows you are getting an IP address.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      jimmy_hugh's Avatar
      jimmy_hugh is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: My wirless connection says connected but has status no internet access

      Ok will do thanks for all this help it is starting to really annoy me and my girlfriend needs it working to do her masters work.

      how is best to do what you suggested ?

    11. #10
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: My wirless connection says connected but has status no internet access

      Something else to try is to open a command prompt and see if you can ping a website. If you can, it is a PC issue. If not, then as said it might be a routing issue as although the router may have an IP address it might not direct traffic correctly
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
    Page 1 of 5 123 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION