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    Sky won't increase speed

    This is a discussion on Sky won't increase speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi new to this forum apologies if this issue keeps being raised. I got off the phone with sky customer ...

    1. #1
      kirk-daniel's Avatar
      kirk-daniel is offline Sky User Member
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      Sky won't increase speed

      Hi new to this forum apologies if this issue keeps being raised.

      I got off the phone with sky customer services on Sunday (7/11) after they successfully increased my broadband from 8mb to 10mb. I was actually on the sky broadband router statistics page when the increase occurred and saw it go from 8191 to 9987. What I would like to know is should i be getting even more? I live 1.1miles away from the exchange with is via road not direct which is 0.7 miles. I get between 36 - 38db line attenuation and around 13 - 14db noise. I know a few neigh boughs around me who get between 15-18mb which I would be more than happy to accept but Iím still only getting 10mb what other factors could be stopping my line from getting the 20mb Iím paying for (Iím on sky broadband 20mb unlimited)


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    3. #2
      Cooperidol's Avatar
      Cooperidol is offline Sky User Member
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      Re: Sky won't increase speed

      hi, i pay for Sky unlimited too with a promise of upto 20Mb speed...i get 4.1Mbs and im sick of it but can't seem to do anything about it. how do you find out your line attenuation, because with that information if im correct i can find out my predicted speed and i can compare that with what i actually get. thanks

    4. #3
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Sky won't increase speed

      @kirk-daniel

      Stats please:

      How to get your router statistics

      @Cooperidol

      Same link (How to get your router statistics) but also you're on an UP TO 20Mbps service
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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