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    internet connection cutting off

    This is a discussion on internet connection cutting off within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi been a very happy sky BB user for years now but last 2 day my internet connection is only ...

    1. #1
      uk-guy's Avatar
      uk-guy is offline Sky User Member
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      internet connection cutting off

      hi been a very happy sky BB user for years now but last 2 day my internet connection is only staying on a few minutes then cutting off when I try to surf to a page i get the router page warning me my internet connection is not available is this perhaps part of the ongoing problems BT has been having here in Scotland does anyone here have the UK number for tech support


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      IWasNotTheEnemy's Avatar
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      Re: internet connection cutting off

      Sky's phone number is 08442 410515
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: internet connection cutting off

      thanks for the reply,
      do you think this could be a exchange problem or a dodgy router both wireless laptop and and wired pc are doing the same thing

      ps my wireless laptop is talking and connecting to the router but keep getting the message internet connection not available?
      Last edited by uk-guy; 06-11-10 at 11:06 AM.

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      Re: internet connection cutting off

      Is your router loosing sync with the exchange? Does the internet light go off/change to orange? Look in the router log and see if there is any mention of LCP is down. You can also look at the WAN uptime in your stats, this will tell you the last time your router resynced. If it is not loosing sync, you have another problem. Posting your current stats would do no harm.

      The exchange problems only effected those on BT broadband, ie, Connect, It did not effect the LLU service although it is possible your particular exchange has had problems with the Sky service.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      IWasNotTheEnemy's Avatar
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      Re: internet connection cutting off

      If Openreach are working in the exchange there's no telling what they could get up to...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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