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    Suddenly Painfuly Slow!

    This is a discussion on Suddenly Painfuly Slow! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've only lived here just over a year, was in Shepton for my 3 years...

    1. #111
      IWasNotTheEnemy's Avatar
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      Re: Suddenly Painfuly Slow!

      I've only lived here just over a year, was in Shepton for my 3 years
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    3. #112
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      Re: Suddenly Painfuly Slow!

      It was Just where your parents are living I thought Liverpool. But Shepton Mallet everything to do with the connect syndrome. That was a good wile ago I remember I was lucky to be able to talk to someone at shepton. If it was`nt for the help and good advice from yourself and Shepton. That made me more determined to stay and am really pleased I did.

    4. #113
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      Re: Suddenly Painfuly Slow!

      Hello again,

      Yet another update. Following on from the phonecall I made the other day I decided to fire off a cheeky wee email as well, just for good measure.

      Received a response back this evening informing me that my down speed has now been set to 13479kbps. I've taken a bit of a hit on the upload speed as you can see but that's not really of any great concern, there was always gonna be a small price to pay I suppose.

      Here's what we've got, now let's see if the line can maintain it:

      ADSL Link Downstream Upstream
      Connection Speed 13479 kbps 767 kbps
      Line Attenuation 33.0 db 16.7 db
      Noise Margin 7.1 db 18.9 db


    5. #114
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      Re: Suddenly Painfuly Slow!

      I would get back on to them and ask them to increase your upload speed, you have plenty of noise margin in hand so there is no need to loose out. I think they have reduced it initially to get the download right, then forgot to put it back up again.

      TomD


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    6. #115
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      Re: Suddenly Painfuly Slow!

      Thanks Tom. I've just email Sky again re the upload speed rather than phoning as I seem to be getting more joy that way, so just going to wait for a response and see what they say.

      Here's hoping for a positive outcome and I might finally be satisfied!

     

     
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