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    Unable to connect to Sky BB

    This is a discussion on Unable to connect to Sky BB within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Looking for a bit of advice here. My broadband was switched off at the wall for a period ...

    1. #1
      joppauk's Avatar
      joppauk is offline Sky User Member
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      Unable to connect to Sky BB

      Hi all,

      Looking for a bit of advice here. My broadband was switched off at the wall for a period of 12 hours.

      When I switched it on again I was unable to connect to the internet even though my iphone and laptop said there was wireless signals available.

      Done a reboot on PC, laptop and reset on the router (which is a white netgear one, approx 4 year old). This didnt work.

      Called SKY and they talked me through there trouble shooting guide and concluded it was my router was receiving an internet connection as the second light on the box (which looks like a V - was not lit up)

      End result was paid 30 for a new router. Does this sound right to you all and can I use anyone else's router rather than SKY's?????

      Thanks


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Unable to connect to Sky BB

      If you've got another router you can try it, although using it is against T&Cs of Sky BB. The light (on the Sky router) that should be on to indicate Internet access is the @ light - if this is green the router has an IP address and is online. If it's orange/off then you won't be able to get online

      Having said that, the V light as you put it (it's a tick btw) and power light being on normally means a knackered power supply on a Sagem router so this could be the issue
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      joppauk's Avatar
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      Re: Unable to connect to Sky BB

      OK - I understand its part of their T&C's but is it just a case of buying a new router and putting it on and hey presto it should work - or is their more to it than that??

      Thanks

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Unable to connect to Sky BB

      Much more, have a look at this section for more information-
      Broadband Technical Help

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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