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    New Customer, First Post, SUPER SLOW INTERNET!!

    This is a discussion on New Customer, First Post, SUPER SLOW INTERNET!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey ppl this is my first post so hope its in the right section! Well just got sky+ hd tv ...

    1. #1
      jafo666's Avatar
      jafo666 is offline Sky User Member
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      New Customer, First Post, SUPER SLOW INTERNET!!

      Hey ppl this is my first post so hope its in the right section!

      Well just got sky+ hd tv and broadband unlimited installed, first of all Sky have annoyed me from the start lol, messing me about with installion of a phone line and broadband etc. Sent them a letter and within 2 days all up and running, considering they have told me the earliest they can get it sorted is the 9th of November,

      Anyway...

      Got the broadband up and running and its soooo slow i know i may not recieve my full 20mb but somewhere close would be good and a lower ping!

      My router stats are:

      DownStream Upstream
      Connection Speed: 4095 kbps 605 kbps
      Line Attenuation: 35.5 db 20.5 db
      Noise Margin: 13.8 db 19.0 db


      Then when i run a speed test on www.speedtestm.net i get:




      Sometimes the ping even goes upto about 80!



      What are your reccomendations??

      Thanks in advance!!


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    3. #2
      Andy17's Avatar
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      Re: New Customer, First Post, SUPER SLOW INTERNET!!

      Your line should be capable of 10mb to 12mb on a good line.

      Your line will go through DLM for upto 10 days.

      You should try the test socket if you have one to check your internal wiring is not causing and problems, then repost the stats from there.

    4. #3
      Isitme's Avatar
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      Re: New Customer, First Post, SUPER SLOW INTERNET!!

      Read your activation letter, it tells you there your line will go through 10 days training before the speed is set.

      You will not get anything near 20Mb, depending on the actual quality of your phone line you should get between 9-11Mb. Try your connection in the Test socket using only the cable and filter supplied by Sky, post your stats here,
      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
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      Re: New Customer, First Post, SUPER SLOW INTERNET!!

      I like how you think 4mb is so slow when there are people out there with 2mb who would be highly grateful for 4.
      As others have said your line will go through DLM which will push the speed up, your looking at 7mb+ on that noise margin and if you have a test socket it might be worth plugging it in there and reposting those stats.

      Pace SKY HD With Seagate Pipeline HD 2TB

    6. #5
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      monkified is offline Sky User Member
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      Re: New Customer, First Post, SUPER SLOW INTERNET!!

      i,d run down somebodys granny to get 2meg lol 1.2meg for me

     

     

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