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    Somethings changed download speed below 8 meg

    This is a discussion on Somethings changed download speed below 8 meg within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Wanted some help upgraded to sky unlimited last year was getting about 13- 15 meg download speed. Last couple ...

    1. #1
      quanto's Avatar
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      Somethings changed download speed below 8 meg

      Hi
      Wanted some help upgraded to sky unlimited last year was getting about 13- 15 meg download speed.
      Last couple of days the speed has been lower nothing changed pc or wiring but the router stats are as follows any help would be appreciated
      ADSL Link Downstream Upstream
      Connection Speed 6302 kbps 397 kbps
      Line Attenuation 37 db 44 db
      Noise Margin 7 db 9 db

      March 09 last year was
      DSL Link Downstream Upstream
      Connection Speed 17981 kbps 1022 kbps
      Line Attenuation 20 db 9 db
      Noise Margin 7 db 9 db

      Do I wait and monitor before ringing support up?


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    3. #2
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      Re: Somethings changed download speed below 8 meg

      March 09 last year was
      DSL Link Downstream Upstream
      Connection Speed 17981 kbps 1022 kbps
      Line Attenuation 20 db 9 db
      Noise Margin 7 db 9 db

      ADSL Link Downstream Upstream
      ADSL Link Downstream Upstream
      Connection Speed 6302 kbps 397 kbps
      Line Attenuation 37 db 44 db
      Noise Margin 7 db 9 db
      The highlighted figures show that there is possibly a fault on your line or that it has been rerouted to the exchange by a longer route. There is nothing much wrong with your figures apart from this.

      Edit -Looking at it again, it is very unusual for the upstream noise margin to be higher than the downstream, which might suggest a fault. Have you been moved to SVBN?
      Last edited by Isitme; 24-10-10 at 02:20 PM. Reason: Added info

      TomD


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      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Somethings changed download speed below 8 meg

      Thanks
      Spoke to sky say the line has always been capped at 6meg and don't understand why I was getting 13 meg, going to escalate to try and resolve.
      Nothing changed internally at home and I'm not too far away from the exchange.
      They seem to have no record of me upgrading to the up to 20meg service is that normal.
      Quanto

    5. #4
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      Re: Somethings changed download speed below 8 meg

      I take it you have changed your filters and tried in a test socket if you have one?

    6. #5
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      Re: Somethings changed download speed below 8 meg

      Spoke to sky say the line has always been capped at 6meg and don't understand why I was getting 13 meg, going to escalate to try and resolve.
      That's incredible! You spoke to them in March and had your speed upped to nearly 18 Mb. Surely they have a record of that?

      http://www.skyuser.co.uk/forum/sky-b...tml#post262940

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Somethings changed download speed below 8 meg

      Yes no record only that my speed is capped at 6 meg
      Tried the test socket no difference
      Could I have been put back on Adsl and not Adsl2 product ?
      With 37db what speed should I expect?
      Quanto

    8. #7
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      Re: Somethings changed download speed below 8 meg

      I get 14mb with a 37db attenuation but my line is a particularly good one, i'd certainly expect 10mb though!

      Pace SKY HD With Seagate Pipeline HD 2TB

    9. #8
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      Re: Somethings changed download speed below 8 meg

      You are still on ADSL2+ and should get 10-11mb. I have an attenuation of 37 and get 9.5 easily with a noise margin of 9dbs, I could get more but am quite happy with a very stable line. I dispair at Sky support sometimes, how can a proper support section not keep records of a lines condition?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: Somethings changed download speed below 8 meg

      IF its been moved to the SVBN then there's no record of previous DSLAM configurations. The only way of finding it would be to search all tickets and compare stats
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
      Isitme's Avatar
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      Re: Somethings changed download speed below 8 meg

      The only way of finding it would be to search all tickets and compare stats
      So it is possible, it is just the agent that does not know how or is too lazy even to try.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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