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    need help insanely low speeds

    This is a discussion on need help insanely low speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; well i have had sky for a while with no major problems but for the last 3 weeks the max ...

    1. #1
      aelyras's Avatar
      aelyras is offline Sky User Member
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      need help insanely low speeds

      well i have had sky for a while with no major problems but for the last 3 weeks the max speed i have been getting is 30 kb/s. i have had a new router sent to me with no luck i have replaced all the wiring and micro filters in the house and tryed the master test socket without any increase at all.

      any1 got any ideas?

      on sky connect
      ADSL Link Downstream Upstream
      Connection Speed 2688 kbps 448 kbps
      Line Attenuation 35.5db 23.0db
      Noise Margin 17.2db 21.0db


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    3. #2
      steve16751's Avatar
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      Re: need help insanely low speeds

      aelyras
      Hi Sky Broadband Connect is subject to a Network Management Policy in addition to the monthly Usage Cap. Just a thought but have you gone over the 40gb monthly allowance. Sky work it on 1.3gb daily. It looks like you are being capped.

    4. #3
      simonmpoulton's Avatar
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      Re: need help insanely low speeds

      I'd agree with steve this sounds very much like your being throttled/capped. Although for your stats you should be syncing higher than the 2.6mb you are - it might be worth rebooting the router and if it doesnt increase then a phone call to sky.

      Pace SKY HD With Seagate Pipeline HD 2TB

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: need help insanely low speeds

      Instead of just rebooting the router, turn of the power for a minute then turn back on. This ensures you are really resyncing with the exchange.

      Do a performance test at the official BT site and post the full result.
      Test Result

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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