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    Upgraded to Sky Unlimited and something does not add up!

    This is a discussion on Upgraded to Sky Unlimited and something does not add up! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme If that is the case you have very very bad fault somewhere. There is no way ...

    1. #21
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      Re: Upgraded to Sky Unlimited and something does not add up!

      Quote Originally Posted by Isitme View Post
      If that is the case you have very very bad fault somewhere. There is no way your line could be taking a 4K+ route to your house. You should have a speed of 20Mb+.
      And therein lies the problem, to hear you say that depresses me lol


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    3. #22
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      Re: Upgraded to Sky Unlimited and something does not add up!

      It is difficult to know what to advise. All I can think of is that you get through to Sky CST and convince them that you need a BT engineer sent out as you must have a fault on your line. It is not easy to get done, but you can try. Maybe one of the Sky bods on here can advise further.

      TomD


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    4. #23
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      Re: Upgraded to Sky Unlimited and something does not add up!

      Thanks again, the replies on here are making me relax a tad.

    5. #24
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      Re: Upgraded to Sky Unlimited and something does not add up!

      I think the next step would be verify with Sky what exchange they've got you down as connected too and if it concurs with samknows then convince them you need an engineer as the exchange is so close and your speed far too low.

      Pace SKY HD With Seagate Pipeline HD 2TB

    6. #25
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      Re: Upgraded to Sky Unlimited and something does not add up!

      just a quick update on this, managed to get through to some Tier 2 Tech Support after ringing 5 times yesterday, the final call cutting me off after waiting on hold for 10 mins(!)

      Verified I'm on the Cregagh Exchange and the line length is 2888m.....to where that goes is mystery to me lol. Also had a lot of errors building up and he remotely reset the router for me (big whoop.)

      Can anyone answer me this? How much is the rate for calling Sky?

      Really wishing I had went Virgin Cable now!
      Last edited by düb; 10-11-10 at 02:42 PM.

    7. #26
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      Re: Upgraded to Sky Unlimited and something does not add up!

      Evening all, bit of a thread res here.

      Just did a speed check using Speedio and the widget your allowed to add to forum signatures states my provider is Easynet?

      Surely this is Sky's Connect service? Can anyone shed any light on this?

    8. #27
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      Re: Upgraded to Sky Unlimited and something does not add up!

      Sky uses Easynet to manage it's backhaul so it's normal to see that. If you haven't moved houses since you first started this thread then you are definitely on Sky LLU broadband.

    9. #28
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      Quote Originally Posted by Exdee View Post
      Sky uses Easynet to manage it's backhaul so it's normal to see that. If you haven't moved houses since you first started this thread then you are definitely on Sky LLU broadband.
      Thanks for clarification on that. That will change back then?

      Back to tracking down the other issues

    10. #29
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      Re: Upgraded to Sky Unlimited and something does not add up!

      It looks like SpeedIO has changed their database. I've just taken a gander at their site and mine now comes up with Easynet too.

      I wouldn't lose any sleep over it.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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    12. #30
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      Thanks for settling my nerves a tad.

      Can any of you wonderful people help me get to the bottom of my problem? Looking at my previous posts including Router stats.

      Posted a similar thread on the Sky forums, no help so far!

     

     
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