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    LCP is down

    This is a discussion on LCP is down within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I've been with Sky for 3 years (Max/Unlimited) and recently I keep loosing my internet connection at random intervals. ...

    1. #1
      E.Bons's Avatar
      E.Bons is offline Sky User Member
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      LCP is down

      Hi,

      I've been with Sky for 3 years (Max/Unlimited) and recently I keep loosing my internet connection at random intervals. When this happens, the connection status window says 'LCP is down'.

      Does anyone know what this means and if anything can be done about it?

      Thanks is advance


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: LCP is down

      It looks like you have errors on your line which is causing the connection to drop. Post your stats from the normal position of your router and from the Test socket.
      How to get your router statistics
      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      E.Bons's Avatar
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      Re: LCP is down

      Thanks for the quick response. Here are the stats.

      Normal:
      System Up Time 64:12:13
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 207092 181911 0 6767 7564 02:15:59
      LAN 10M/100M 4397515 3126552 0 671 2461 64:12:10
      WLAN 11M/54M/108M 142675 168665 0 2901 18926 02:01:50


      ADSL Link Downstream Upstream
      Connection Speed 7911 kbps 796 kbps
      Line Attenuation 39.5 db 23.1 db
      Noise Margin 7.8 db 11.5 db

      Test Socket:
      System Up Time 64:26:56
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 202 199 0 503 1061 00:01:00
      LAN 10M/100M 4405316 3134979 0 683 2457 64:26:53
      WLAN 11M/54M/108M 156402 178396 0 4651 17002 02:16:33


      ADSL Link Downstream Upstream
      Connection Speed 7982 kbps 796 kbps
      Line Attenuation 39.5 db 23.0 db
      Noise Margin 7.6 db 11.0 db

    5. #4
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      Re: LCP is down

      How often does it drop?

      Your internal wiring and stats are fine. Even so, I'd suggest monitoring the connection with a different filter and just the short grey dsl cable Sky supplied. If it's still dropping from the test socket, then I guess you still have a white phase 1 netgear router? Probably the router on its way out.

    6. #5
      E.Bons's Avatar
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      Re: LCP is down

      Some days it happens 4 or 5 times in the space of an hour and others 'only' once or twice per evening.

      Yes, I have the white DG843GT. I've set it up using the grey cable to see how it goes for a few days.

    7. #6
      jayhab's Avatar
      jayhab is offline Site Content Team
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      Re: LCP is down

      We used to have this happen a couple of years back, in our case, it was a fault at the exchange - took quite a while for them to recognise this and replace whatever it was that was knackered!

    8. #7
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      Re: LCP is down

      Go here and click the' DG834 Get Detailed Stats' button. Copy and paste the result here, never mind the Ping section, as it is not relevant for this.
      Mel's Notes: Dg834gt-1skuk

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      E.Bons's Avatar
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      Re: LCP is down

      ppp0 Link encap:Point-Point Protocol
      inet addr: P-t-P: Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:6658 errors:0 dropped:0 overruns:0 frame:0
      TX packets:5160 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:6275077 (5.9 MiB) TX bytes:998673 (975.2 KiB)

      Uptime 1750.92 1698.71
      Wan up 50.88 39.39
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: FAST, Upstream rate = 796 Kbps, Downstream rate = 8190 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.5 10.5
      Attn(dB): 39.5 23.0
      Pwr(dBm): 0.0 10.6
      Max(Kbps): 8196 896
      Rate (Kbps): 8190 796
      G.dmt framing
      K: 121(0) 25
      R: 14 16
      S: 1 8
      D: 64 4
      ADSL2 framing
      MSGc: 62 68
      B: 120 24
      M: 1 8
      T: 2 1
      R: 14 16
      S: 0.4707 7.7142
      L: 2294 224
      D: 64 4
      Counters
      SF: 107775 101482
      SFErr: 3 1
      RS: 14657402 893653
      RSCorr: 4341 29
      RSUnCorr: 15 0

      HEC: 3 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 33330709 3240545
      Data Cells: 135950 25935
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 3 1
      SES: 0 4
      UAS: 17 10621
      AS: 1726

      INP: 1.56 1.14
      PER: 16.00 17.83
      delay: 7.53 7.71
      OR: 33.98 33.18

      Bitswap: 132 43

      Total time = 29 min 11 sec
      SF = 107775
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 3
      Latest 1 day time = 29 min 11 sec
      SF = 107775
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 3
      Latest 15 minutes time = 14 min 11 sec
      SF = 53136
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 3
      Previous 15 minutes time = 15 min 0 sec
      SF = 54639
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0
      ChipSet Vendor Id: GSPN:0x 10
      ChipSet VersionNumber:
      ChipSet SerialNumber:

    10. #9
      Isitme's Avatar
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      Re: LCP is down

      Not much wrong there. Take them again in 24 hours and see what the errors are like.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      E.Bons (16-10-10)

    12. #10
      E.Bons's Avatar
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      Re: LCP is down

      Will do, thanks for your help.

     

     
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