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    Issues with Sky Router and HP Printer

    This is a discussion on Issues with Sky Router and HP Printer within the Sky Broadband help forums, part of the Sky Broadband help and support category; Recently had to replace my Netgear router with a new one, provided by Sky. I have the D-Link router, looks ...

    1. #1
      Bloater's Avatar
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      Issues with Sky Router and HP Printer

      Recently had to replace my Netgear router with a new one, provided by Sky. I have the D-Link router, looks like a mini HD box.

      The problem is my printer. It is connected via ethernet to the router, but the same happens if its connected wirelessly.

      The issue - The printer errors, resulting in having to reboot it. If I unplug the ethernet cable from the router, then the printer stays on line quite happily.

      HP have sent out a new machine, but it does exactly the same. Its been working fine for 11 months, the only thing changed is the router, so it must be something to do with that.

      So any clues? Anyone heard of this? I have changed the printer to fixed IP address, still doesn't work. Sometimes the printer errors whilst printing, other times it can just be sitting idle when it happens. As its used as a fax as well, once its crashed it is useless.

      Are there settings on the router to adjust, or should I be on the phone to SKy asking for a different make router?

      All help gratefully appreciated.

      Gary
      Currently:


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    3. #2
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      Re: Issues with Sky Router and HP Printer

      To add more info to this, if I connect via USB to my PC, no problems, printer stays live all the time. This means main pc has to be on, and network printing doesn't work with it off. Sort of negates the benefits of a network ready machine.

      So either wireless or wired, the router is messing up the communication with the device, not sure how or why either. Bit loathed to speak to Tier 1 support at this stage, hopefully one of you clever people can help with some suggestions.

      Cheers.

      Gary

      Edit: Just tried piggybacking the routers together, using the new one for internet, and an ethernet cable to the old netgear, and then connecting the printer directly to that. Still got the same issues, so it must be something to do with talking through teh d-link back to the pc. As stated the USB connection works a treat.
      Last edited by Bloater; 15-10-10 at 07:39 PM.
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    4. #3
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      Re: Issues with Sky Router and HP Printer

      I think your best bet would be to try to get Sky to change it for another one. There seems to be an awful lot of problems with the Dlink routers. If they do agree to change it you may have to ask for a refurbished one to replace it or you will end up with another Dink.

      Its just a guess, but it is possibly the router polling the printer which is causing the problem. What you could try in the meantime is turning off UPnP in the router. Not sure about the Dlink, but the V2s are Advanced tab>UPnP and untick Turn UPnP on.

      TomD


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    6. #4
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      Re: Issues with Sky Router and HP Printer

      Thanks for the tip. Turned off UPnP, plugged in the ethernet cable from the router, and its been ok since. Usually it lasted a few minutes before crashing.

      Looks like a workaround, as long as I haven't lost any functionality.

      Cheers.

      Gary
      Currently:

    7. #5
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      Re: Issues with Sky Router and HP Printer

      Hi Thanks very much, after searching for two days on google found your post and registered so I could say thanks. Just one question, what does disabling Upnp do, what are if any the consequences of this action.
      Thanks. MM

    8. #6
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      Re: Issues with Sky Router and HP Printer

      Read this article:

      Universal Plug and Play

      If you understand what UPnP is, then you may understand what you'd be missing.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #7
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      Re: Issues with Sky Router and HP Printer

      well that's helpfull!! however disabling the Upnp did work for long, just start crashing again. had several email exchanges with sky support which were useless and now they won't answer my email's, guess they don't want to give me a different router. I think I will have to jave a look at using my own netgear router if I can follow the instructions I've seen onthis site.
      MM

    10. #8
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      Re: Issues with Sky Router and HP Printer

      I would take it up with hp not sky

      I have a crazy amount of devices on my lan

      If your printer is crashing its a hp problem not a router problem

      you might be better getting someone who's good with pc's and networking to take a look

      My uncle got a hp wireless printer from tesco the other week
      and its crazy the amount of crud hp install on your pc (2tb)
      i spent 45 mins clearing out all the crudware
      all that's needed is the drivers

    11. #9
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      Re: Issues with Sky Router and HP Printer

      In order to get a friend's HP Printer working more smoothly, I changed the printer settings and fixed the IP address.

      Previously she occasionally had a connection problem, now she doesn't get any problems with connecting to her printer.

      Just remember to make sure that the address isn't likely to clash with anything else automatically assigned by the router.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    12. #10
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      Re: Issues with Sky Router and HP Printer

      Having exactly the same issue here too with my Wireless HP Photosmart Premium fax (C309A) here too. Ever since I changed over to my Sky D-Link router, the printer crashes after about 10 minutes (when both on wired or WiFi network connection) but works perfectly on USB.

      Just trying disabling UPnP and trying a fixed IP address...will let you know the outcome.

      There's also a UPnP option in the printer set-up too, not sure if that should be disabled as well? So far so good though, just disabling UPnP on the Sky router seems to have done the trick here.
      Last edited by James_Mitchell; 17-02-11 at 09:03 PM.

     

     
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